You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Clinical Services Administrative Assistant to oversee front office operations and provide essential support within a behavioral health facility located in Schaumburg Township. This role involves managing patient scheduling, insurance verification, medication workflows, and direct interaction with clients and clinical staff, offering a pathway into healthcare administration without requiring a clinical license.

Key Responsibilities

• Greet and check in clients for appointments
• Answer, screen, and route incoming calls
• Schedule and reschedule psychiatric appointments
• Verify insurance benefits and assist with fee/payment setup
• Support medication refill requests and prior authorizations
• Communicate with pharmacies, insurance companies, and clinical staff
• Prepare medical forms, letters, and other documentation
• Maintain electronic records and support day-to-day front office operations

Qualifications

• High school diploma or GED
• Ability to multitask in a fast-paced environment
• Ability to interact professionally with clients, providers, and staff
• Ability to handle sensitive or crisis-related situations appropriately

Experience

• Previous reception/front desk or office experience
• Healthcare administration or social services experience (preferred)
• Behavioral health / mental health setting experience (preferred)
• Insurance verification / patient financial responsibility experience (preferred)
• Scheduling experience, ideally supporting clinical providers (preferred)
• Experience with medication authorizations / refill coordination (preferred)

Skills

• Strong customer service and communication skills
• Basic computer proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Comfort with electronic health records (EHR) and online systems
• Intermediate Microsoft Office skills (Outlook, Word, Excel) (preferred)

Education

• High school diploma or GED

Additional Requirements

• Must have some flexibility to cover receptionist duties as needed
• Schedule is Monday–Friday, 37.5 hours/week, daytime / early evening

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.