You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients located out of Brookline, MA.

Job Summary

Our client is seeking a dedicated Scheduling Specialist to coordinate patient appointments across multiple clinical specialties. This role involves collecting comprehensive patient histories, offering guidance on insurance and referrals, and acting as a central point of contact to ensure seamless communication among individuals, families, and healthcare teams. There are opportunities available for Clinical Scheduling Specialists focusing on inpatient discharge and for the Center for Cancer and Aging.

Key Responsibilities

• Coordinates patient appointments across various clinical specialties, ranging from single provider visits to multi-care team schedules.
• Collects comprehensive patient clinical histories via telephone, online platforms, or in-person interactions.
• Offers foundational guidance to patients concerning insurance pre-authorizations and referral requirements.
• Shares approved, program-specific educational information and general health guidance within assigned scope.
• Independently evaluates incoming inquiries from individuals and external medical offices to direct patient intake and care flow effectively.
• Acts as a central point of contact to facilitate clear communication among individuals, families, and healthcare teams.
• Addresses patient concerns directly or escalates unresolved matters to appropriate department personnel.
• Identifies urgent or high-risk medical scenarios promptly and applies emergency protocols and critical reasoning to manage them.
• Organizes intricate appointment sequences for active research protocols, liaising with internal study teams and external trial sponsors.
• Executes precise database workflows to ensure specialized billing, coding, and revenue cycle requirements are satisfied.
• Maintains a solid understanding of relevant clinical workflows, regulatory standards, and study protocol guidelines.
• Supports department onboarding efforts by assisting in the training and mentoring of new team members.
• Manages daily clinical rosters, including opening, closing, and updating provider availability and schedule modifications.
• Coordinates medical record, specimen, or diagnostic slide transfers as required by care protocols.
• Performs additional administrative and operational support duties as directed.

Experience

• 1 year of healthcare experience.

Skills

• Multitasking & Teamwork: Demonstrated ability to manage competing priorities simultaneously while collaborating effectively within cross-functional teams. Proven track record of balancing complex daily workflows and contributing actively to collective team goals.
• Communication: Strong written and verbal articulation, with the capacity to convey complex information clearly to diverse audiences. Exceptional interpersonal and written communication skills tailored for professional, client-facing, and interdepartmental engagement.
• Technical, Service & Problem-Solving: Proficient in digital tools and systems, with a strong focus on client satisfaction, analytical problem-solving, and efficient workflow organization. Adept at leveraging computer applications to resolve operational challenges, deliver superior service, and maintain high organizational standards.

Education

• Preference of a Bachelor's degree.

Additional Requirements

• Schedule: Monday-Friday 8:00AM - 4:30PM or 8:30AM - 5:00PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.