Location: Portland, OR – East, West, and Gorge regions; Medford, OR
Position Type: Contract-to-Hire Potential
Schedule: Monday–Friday, 8:00 AM–5:00 PM PST, with a rotating weekend schedule as needed

Position Overview

We are seeking detail-oriented and compassionate Hospice Admissions Coordinators to support patient referrals and the hospice admission process. This role goes beyond answering phones—you will work directly with patients, families, physicians, and healthcare providers to coordinate referrals, verify insurance authorizations, manage documentation, and help ensure a smooth transition into hospice care.

The ideal candidate has healthcare referral or authorization experience, strong computer skills, and excellent customer service abilities. Candidates with hospice or home health experience are highly encouraged to apply.

Key Responsibilities

• Receive and process patient referrals from physicians, hospitals, patients, families, and community partners.

• Communicate with patients and families regarding referral status, hospice services, benefits, and next steps.

• Coordinate admission appointments, informed consent, and registered nurse assessment visits.

• Contact physicians to obtain admission orders and ensure required documentation is received.

• Verify insurance eligibility and obtain pre-certification authorizations through payer portals.

• Enter and maintain accurate patient referral and admission information in electronic health record systems.

• Review patient charts to ensure all required documentation is complete, signed, and dated.

• Communicate with nurses, physicians, interdisciplinary team members, and ancillary providers to coordinate admissions.

• Track open referrals, follow up on missing information, and help ensure timely processing.

• Maintain professional relationships with hospitals, long-term care facilities, physicians, and other referral sources.

• Document referral source communications and support outreach efforts to promote hospice services.

• Follow organizational policies, confidentiality requirements, and applicable healthcare regulations.

Required Qualifications

• High school diploma or GED.

• At least 2 years of healthcare administrative experience, preferably in referrals, scheduling, insurance authorizations, or medical data entry.

• Experience processing healthcare referrals and/or insurance authorizations.

• Strong computer skills and the ability to learn new software and electronic health record systems.

• Excellent verbal and written communication skills.

• Strong customer service skills with a compassionate, patient-centered approach.

• Ability to manage multiple referrals, maintain accurate documentation, and follow up on outstanding items.

• Ability to communicate effectively with patients, families, physicians, nurses, and other healthcare professionals.

Schedule and Work Environment

• Monday–Friday, 8:00 AM–5:00 PM PST.

• Rotating weekend coverage may be required based on team scheduling needs. Weekend assignments may include Saturday and Sunday, with alternative weekdays off.

• On-site position at the Portland office, with openings supporting the East, West, and Gorge regions, as well as Medford.

• Business casual dress code.

Why Apply?

• Opportunity to make a meaningful difference by helping patients and families navigate the hospice admission process.

• Work collaboratively with healthcare professionals and referral partners.

• Potential to transition into a permanent position after approximately 800 hours for strong performers.

• Immediate-start opportunity with multiple openings available.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.