You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Program Manager to oversee real-time monitoring of volume, performance metrics, and systems, making critical decisions to re-balance resources for daily KPI success. This role involves applying disciplinary expertise to provide strategic recommendations for improving output and customer experience, serving as a resident expert on workforce management tools, and driving process improvements to ensure high customer satisfaction and effectiveness.

Key Responsibilities

• Responsible for real time monitoring of volume, performance metrics, and systems.
• Possess decision-making authority to re-balance resources to achieve daily KPI success.
• Applies disciplinary expertise and operational rigor to provide strategic recommendations regarding changes to improve output and the customer experience.
• Understand and communicate how operational changes impact business targets.
• Serves as the resident expert on workforce management tools and capabilities.
• Oversees workflows and process improvements to ensure the highest level possible customer satisfaction and effectiveness.

Qualifications

• 4+ years of experience in building and maintaining capacity planning for workforce management (100+ employee population).
• 3+ years of strong project management or operational experience in the health insurance space.
• 3+ years experience in change management and process improvement.
• 3+ years stakeholder management experience.
• 3+ years experience advanced spreadsheet skills (building and maintaining data sets, working with queries, analytics).
• 3+ years of experience leading or supporting a team within a production environment.
• 1+ year experience facilitating or presenting in company meetings.
• 2+ year experience scoping and delivering projects.

Experience

• Minimum of 4 years in capacity planning for workforce management (100+ employee population).
• Minimum of 3 years in project management or operational experience within the health insurance sector.
• Minimum of 3 years in change management and process improvement.
• Minimum of 3 years in stakeholder management.
• Minimum of 3 years experience with advanced spreadsheet skills including data sets, queries, and analytics.
• Minimum of 3 years leading or supporting a team in a production environment.
• Minimum of 1 year in facilitating or presenting in company meetings.
• Minimum of 2 years in scoping and delivering projects.

Skills

• Capacity planning and workforce management (for 100+ employee populations).
• Project management.
• Operational excellence.
• Change management.
• Process improvement.
• Stakeholder management.
• Advanced spreadsheet skills (data sets, queries, analytics).
• Team leadership and support.
• Facilitation and presentation skills.
• Project scoping and delivery.

Additional Requirements

Schedule: Monday - Friday, 8:00 AM - 5:00 PM in their local time zone.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients