You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Scheduling Specialist to serve as the first point of contact for patients. This role is crucial for coordinating appointments and delivering a positive, compassionate patient experience, supporting both patients and clinic teams by ensuring accurate scheduling and clear communication.

Key Responsibilities

• Manage a high volume of inbound calls (80-100 per day) in a call center setting, assisting patients with appointment scheduling and related inquiries.
• Communicate professionally and empathetically with patients to determine appropriate appointment types, provider availability, and clinic locations.
• Meet established performance metrics related to call handling, accuracy, and service quality, including an average handle time of 4.5–5 minutes, a call volume target of approximately 10 calls per hour, and an occupancy of 80%+.
• Partner with internal departments and clinic teams to resolve scheduling needs and ensure timely follow-up.
• Adapt to changing business needs and support additional responsibilities as required.

Qualifications

• 1+ year of experience in a call center, medical office, or scheduling environment (healthcare experience strongly preferred).
• Experience taking/making 80+ calls per day.
• Comfortable navigating internal systems and computer software.
• Strong communication skills, with the ability to demonstrate empathy and active listening.

Experience

• Minimum 1 year of experience in a call center, medical office, or scheduling environment, with healthcare experience strongly preferred.
• Demonstrated experience handling 80 or more calls per day.

Skills

• Strong communication, empathy, and active listening skills.
• Proficiency in navigating internal systems and computer software.
• Preferred: Bilingual in Spanish.
• Preferred: NextGen EMR system experience.
• Preferred: Medical Scheduling experience.
• Preferred: Knowledgeable with medical / vision payers and EOBs.

Additional Requirements

• Schedule: Monday-Friday, with start times between 8:00 AM - 8:30 AM (assigned based on operational need).
• Daily 30-minute lunch break.
• Mandatory training schedule for the first 2 weeks: 8:00 AM - 4:30 PM for all new hires.
• No time off is permitted during the first 90 days of employment (1-2 pre-planned appointments maximum may be acceptable).
• Approximately 40 hours per week.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.