You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Call Center Manager responsible for providing exceptional customer service and efficient patient appointment management. This role involves scheduling, rescheduling, and canceling appointments, verifying patient information, resolving concerns, and coordinating with clinical staff to ensure seamless patient care.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments using multiple scheduling applications and internal systems.
• Provide prompt, courteous, and professional customer service on every interaction.
• Verify and update patient demographic and insurance information to ensure accurate records.
• Assist patients with questions and resolve concerns by utilizing available resources and following established procedures.
• Coordinate with physicians, nurses, and clinical staff to meet patient scheduling needs.
• Confirm upcoming appointments and process appointment changes efficiently.
• Navigate multiple computer systems while documenting interactions accurately.
• Meet productivity and quality metrics, including call handling expectations and scheduling accuracy.
• Participate in ongoing training and coaching to maintain product knowledge and continuously improve performance.
• Demonstrate critical thinking and problem-solving skills to identify the best solutions for patients.

Qualifications

• Minimum 1 year of experience in a high-volume contact/call center or customer service.

Experience

Minimum 1 year of experience in either a high-volume contact/call center or customer service.

Skills

• Strong customer service and telephone communication skills.
• Excellent verbal and written English communication.
• Strong critical thinking and problem-solving abilities.
• Comfortable working with multiple computer applications simultaneously.

Education

• High school diploma or GED.

Additional Requirements

• Reliable high-speed internet suitable for remote work.
• Shifts can vary and are scheduled for 40 hours per week, including various 5-day schedules across different shifts such as 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM, 10:00 PM - 7:00 AM, 12:00 PM - 9:00 PM, or 11:00 PM - 8:00 AM, which may include weekends.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.