Medical Front Desk Representative - Laguna Woods, CA

Position Overview

We are seeking a proactive, detail-oriented, and patient-focused Medical Front Desk Representative to join our team. In this role, you will be the face of our clinic, delivering exceptional customer service while managing patient registration, insurance verification, and authorizations. The ideal candidate thrives in a high-volume medical environment, works collaboratively as a true team player, and maintains a positive, welcoming disposition with every patient.

 

Responsibilities

• Manage patient check-in and check-out processes, ensuring all patient information is correct, especially for new patients.

• Verify patient eligibility and apply strong medical insurance knowledge to confirm coverage.

• Collect copays, account balances, and scan medical images into the system.

• Schedule follow-up appointments and maintain smooth patient flow throughout the day.

• Utilize Aprima and Phreesia software systems to register patients and verify digital paperwork completion.

• Provide tablets to patients with incomplete Phreesia registrations prior to their visit.

• Rotate as a waiting room floater, sitting directly with patients to assist them in completing digital paperwork.

• Ensure primary care physician (PCP) letters are dispatched and necessary medical authorizations are fully completed.

• Maintain a warm, engaging, and professional customer service demeanor at all times.

• Proactively assist colleagues and jump in where needed to support overall office operations.

Required Qualifications

• Minimum of 1 solid year of administrative/front desk experience in a medical office setting (dental and vision experience do not translate for this position).

• Proven experience handling prior authorizations.

• Strong working knowledge of different medical insurance types and coverage structures.

• Excellent track record of attendance, punctuality, and reliability.

• Strong team-first mindset with a proactive, flexible approach to daily tasks.

• Ability to float to Irvine or Yorba Linda clinic locations on rare occasions as needed.

Preferred Qualifications

• Prior experience working in a high-volume, fast-paced medical practice.

• Experience with Aprima or Phreesia software platforms.

Schedule

Monday – Friday, 8:00 AM – 5:00 PM

 

Compensation

Competitive hourly rate (commensurate with experience)

 

Benefits

Weekly Pay, Medical, Dental, Vision, Short Term Disability, and Life Insurance

Medical Front Desk Representative - Santa Ana, CA (with occasional travel to Irvine or Yorba Linda)

 

Position Overview

We are seeking a proactive, detail-oriented, and patient-focused Medical Front Desk Representative to join our team. In this role, you will be the face of our clinic, delivering exceptional customer service while managing patient registration, insurance verification, and authorizations. The ideal candidate thrives in a high-volume medical environment, works collaboratively as a true team player, and maintains a positive, welcoming disposition with every patient.

 

Responsibilities

 

• Manage patient check-in and check-out processes, ensuring all patient information is correct, especially for new patients.

• Verify patient eligibility and apply strong medical insurance knowledge to confirm coverage.

• Collect copays, account balances, and scan medical images into the system.

• Schedule follow-up appointments and maintain smooth patient flow throughout the day.

• Utilize Aprima and Phreesia software systems to register patients and verify digital paperwork completion.

• Provide tablets to patients with incomplete Phreesia registrations prior to their visit.

• Rotate as a waiting room floater, sitting directly with patients to assist them in completing digital paperwork.

• Ensure primary care physician (PCP) letters are dispatched and necessary medical authorizations are fully completed.

• Maintain a warm, engaging, and professional customer service demeanor at all times.

• Proactively assist colleagues and jump in where needed to support overall office operations.

Required Qualifications

• Minimum of 1 solid year of administrative/front desk experience in a medical office setting (dental and vision experience do not translate for this position).

• Proven experience handling prior authorizations.

• Strong working knowledge of different medical insurance types and coverage structures.

• Excellent track record of attendance, punctuality, and reliability.

• Strong team-first mindset with a proactive, flexible approach to daily tasks.

• Ability to float to Irvine or Yorba Linda clinic locations on rare occasions as needed.

Preferred Qualifications

• Prior experience working in a high-volume, fast-paced medical practice.

• Experience with Aprima or Phreesia software platforms.

Schedule

 

Monday – Friday, 8:00 AM – 5:00 PM

 

Compensation

Competitive hourly rate (commensurate with experience)

 

Benefits

Weekly Pay, Medical, Dental, Vision, Short Term Disability, and Life Insurance

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.