You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a detail-oriented and proactive Front Office Manager to ensure efficient patient registration, information accuracy, and payment collection. This role requires strong insurance knowledge, exceptional customer service skills, and the ability to support patients through digital paperwork processes.

Responsibilities / Job Duties

• Ensure patient eligibility is checked and information is accurate, especially for new patients.
• Collect co-pays and balances.
• Scan in images and check out patients.
• Make new appointments.
• Rotate as a floater to assist patients with filling out digital paperwork in the waiting room.
• Ensure PCP letters and authorizations are completed.
• Verify patient registration through digital platforms.
• Provide tablets to patients to complete any missing information before their visit.

Minimum Education and Experience Qualification Requirements

Qualifications

• Knowledge of various insurance types and their differences.
• Experience with healthcare software, specifically Aprima and Phreesia.
• Excellent disposition and strong customer service skills.
• Detail-oriented and proactive professional approach.
• Team player attitude, willing to help where needed.

Experience

• At least 1 year of solid healthcare experience (dental/vision experience does not translate well).
• Experience in a high-volume office is highly preferred.
• Experience in a busy medical practice is preferred.

Skills

• Proficiency in Aprima and Phreesia software.
• Strong understanding of insurance verification and processes.
• Exceptional customer service and interpersonal skills.
• Excellent organizational and detail-orientation abilities.
• Proactive problem-solving and teamwork capabilities.

Additional Requirements

• Ability to float to other nearby locations (happens rarely).
• Commitment to excellent attendance.

Schedule / Shift

Monday - Friday, 8:00 AM - 5:00 PM

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.