You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Call Center Scheduler to manage high-volume inbound calls, primarily focusing on appointment scheduling, provider messaging, and medication refill requests. This role is crucial for maintaining efficient call center operations, handling diverse inquiries, and supporting a team that manages a significant daily call volume across multiple satellite clinics.

Responsibilities / Job Duties

• Manage a high volume of daily calls, averaging around 1,300, sometimes reaching up to 2,000 after holiday weekends.
• Handle primary call types including scheduling appointments, relaying provider messages, following up on clinical response times, processing medication refill requests, and checking prior authorization statuses.
• Operate within a callback system, managing a daily average of 450–680 callback requests with an average 9-minute turnaround time.
• Contribute to maintaining call center coverage to ensure smooth operations and support administrative, clinical, and quality audit functions.

Minimum Education and Experience Qualification Requirements

Education

• High school diploma or equivalent.
• Some college coursework completed in business communication or data entry is preferred.

Qualifications

• Experience using typical office systems including personal computers, fax machines, telephones, scanners, and copy machines.
• Proficiency in Microsoft Office and Outlook programs.

Experience

• Minimum of one (1) year of experience in a call center setting.

Skills

• Proficient in typical office systems and technology.
• Strong communication skills.
• Data entry skills.

Additional Requirements

• Ability to work occasional overtime as needed.

Schedule / Shift

Monday to Friday, 8:00 AM - 5:00 PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and does not unlawfully discriminate against any applicant in accordance with applicable federal, state or local laws. Medix works with clients to provide reasonable accommodations to qualified individuals with disabilities. To request that an accommodation be made, please contact your Medix representative.

Medix will consider for employment qualified applicants with criminal histories in a manner consistent with federal, state and local ordinances.

Medix participates in the E-Verify program in certain locations, as required by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.