You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Front Desk Administrative Assistant to serve as the initial point of contact for their clinic. This role involves managing daily operations, handling patient interactions, and providing essential administrative support to ensure smooth clinic functionality. The ideal candidate will address immediate patient and office needs, manage front desk operations including scheduling and check-in/out, and oversee essential vendor and office management tasks.

Key Responsibilities

• Acting as the day-to-day "fire catcher" for clinic walk-ins, patient issues, and unexpected office disruptions.
• Covering the front desk, including patient check-in/out, scheduling, and answering overflow phone lines.
• Managing vendor and office operations (printers, toner cartridges, mail/overnight packages, supply coordination, facility renovations).
• Overseeing check-in tablets and working directly with IT/internet service providers during outages.
• Greeting patients.
• Answering phones.
• Scheduling appointments.
• Performing data entry.
• Handling incoming referrals from website and physicians.
• Collecting copays and balances.
• Managing medical records.
• Working with primary care offices for good relations.

Qualifications

• Proven administrative assistant and front-office medical experience.
• High attention to detail.
• Professional, composed patient-facing demeanor (ability to de-escalate without becoming confrontational).
• Willingness to roll up sleeves and perform entry-level duties alongside high-level tasks.
• Familiarity with outpatient clinic flow, check-in software, and previous medical reception experience.
• A dependable, common-sense problem solver with high initiative who sees what needs to be done without being told, stays calm through daily interruptions, and collaborates seamlessly with the clinic manager.

Experience

• Proven administrative assistant and front-office medical experience.
• Previous medical reception experience is preferred.
• Medical insurance experience preferred.

Skills

• Proficiency with Aprima medical software.
• Experience with Phreesia patient eligibility and check-in systems.
• Strong administrative and organizational skills.
• Excellent communication and interpersonal abilities.
• Problem-solving skills with high initiative.

Additional Requirements

This is a full-time position requiring approximately 40 hours per week. The core schedule is Monday - Thursday, 8:30/9:00 AM – 4:30/5:30 PM, with an option to work Friday mornings/afternoons for uninterrupted administrative tasks. The start date for this position is ASAP.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients