You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Call Center Administrator responsible for the daily operation and business development of their center. This role involves constructing and implementing policies and procedures, ensuring compliance with regulatory bodies, coordinating activities, and maintaining high operational standards.

Key Responsibilities

• Oversee contracting, purchasing, and vendor relationships, including general facility deficiencies and repairs.
• Adhere to Joint Commission standards and manage the re-certification process.
• Participate in quarterly board meetings with investors.
• Facilitate positive and effective working relationships with the Governing Body, Medical Director, and Medical Staff.
• Ensure that day-to-day operations are conducted in accordance with clinical practice standards.
• Coordinate and utilize center resources, including legal, financial data processing, staffing, credentialing, marketing, human resources, and development expertise.
• Build the center’s reputation with physicians, patients, third-party payors, and the community.
• Drive business development of the center in conjunction with Business Development/Marketing representatives.
• Maintain a high level of personal service to physicians and their patients.
• Oversee appropriate levels of personnel, including hiring, promoting, assigning, maintaining compensation levels, approving merit evaluations and salary increases, and handling conferences and discharges.
• Participate in professional and community organizations to promote public relations and interact with the general public in healthcare-related areas.
• Understand, implement, and maintain personnel policies, the employee benefit package, a wage and salary program, and appropriate job descriptions approved by the Governing Body.
• Establish appropriate internal organizational lines of communication, authority, and accountability.
• Negotiate and execute center contracts.
• Serve as a subject matter expert for Joint Commission survey processes.
• Act as a liaison with third-party payors to educate and encourage the utilization of the Center.
• Revise and maintain procedure manuals and operating forms.
• Work closely with the Governing Board to institute budget controls, monitor accounts receivables and payables, and prepare and project annual budgets.
• Approve purchase orders, invoices, and sign checks.
• Analyze and update the fee structure.
• Attend Medical Executive Committee meetings and maintain required reports.
• Implement an ongoing Performance Improvement Program.
• Consult specialists in areas necessary to maintain the delivery of high standards of healthcare and ensure the implementation of these standards at the Center.
• Utilize specialty personnel to ensure compliance with state or federal guidelines (e.g., biomedical, pharmaceutical, laboratory, environmental controls, materials management, nursing, radiology, medical records, and personnel).
• Conduct staff meetings at regular intervals for informative and educational purposes.
• Ensure the maintenance of equipment used in surgery and any ancillary equipment is done regularly and according to regulatory and/or accreditation standards.
• Implement Best Practices and follow-up.
• Oversee contracted services (e.g., janitorial, landscaping maintenance).
• Keep accurate minutes for Center Governing Body, Medical Executive, Medical Quality, and Medical Risk Committees.
• Implement an ongoing risk management program.
• Complete required training necessary to fulfill the role of ECO, FPO, and FISO for the facility, ensuring timely policy review, contracting policy, training, and reporting.
• Perform all duties and responsibilities timely and effectively in accordance with established company policies to achieve overall objectives.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission, Vision, and Value Statement”.

Qualifications

• Minimum of 3 years of direct or related experience.
• Leadership experience.
• Prior knowledge or experience with Ambulatory Surgery Operations at a leadership level.
• OR or Perioperative experience.
• Demonstrated analytical and detail-oriented skills.
• Demonstrated computer proficiency and proficiency in PC applications.
• Ability to perform basic mathematical calculations, balance and reconcile totals, punctuate properly, spell correctly, and transcribe notes accurately.
• Ability to demonstrate an understanding of business operations and the effect they have on overall business results.
• Demonstrated proficiency in organizational, project, and time management skills.
• Proven ability to effectively interface with all types of people.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to proactively prioritize needs and effectively manage resources.
• Ability to communicate clearly and concisely, with excellent verbal and written communication skills.
• Ability to oversee the development, deployment, and direction of complex programs and processes, including development opportunities.
• Demonstrated knowledge and understanding of organizational policies, procedures, and systems.
• Ability to apply tools and processes to successfully manage budgets.
• Ability to assess work activities and allocate resources appropriately.
• Ability to understand the complexities and needs to start-up, build, and maintain a new business.

Experience

• Minimum 3 years direct or related experience, including leadership experience.
• Prior knowledge or experience with Ambulatory Surgery Operations at a leadership level, including OR or Perioperative experience.
• Experience in outpatient healthcare operations or similar service environments (preferred).

Skills

• Analytical and detail-oriented.
• Computer proficiency (PC applications).
• Mathematical calculations and reconciliation.
• Strong written and verbal communication.
• Organizational, project, and time management.
• Interpersonal and customer relationship management.
• Proactive prioritization and resource management.
• Budget management.
• Policy and procedure development and implementation.
• Regulatory compliance (Joint Commission expertise).
• Risk management program implementation.
• Business development and operational oversight.

Education

• Bachelor’s Degree in Business, Nursing, or a related field (Master's preferred).
• Equivalent work experience may substitute for the degree requirement.
• RN background with a Master's degree (preferred, with business/leadership experience).

Additional Requirements

Schedule: Monday to Friday, 7:00 AM - 5:00 PM, with some potential flexibility.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.