You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an experienced Financial Counselor to assist uninsured patients with navigating financial assistance programs within a hospital setting. This role involves guiding patients through applications for Medicare, Medicaid, and Hospital Charity Care Programs, acting as an expert in eligibility and determination processes. The ideal candidate will provide compassionate and professional support to patients, ensuring they receive the necessary financial coverage for their care.

Key Responsibilities

• Receive referrals from various departments (e.g., social workers, case managers, authorizations) or assist walk-in patients requesting insurance assistance.
• Guide patients through the application process for Medicare, Medicaid coverage, or the Hospital Charity Care Program.
• Utilize government portals (e.g., Medicaid portal) to submit applications for individuals and monitor their status.
• Assist a diverse patient population from inpatient, outpatient, and emergency department settings.
• Serve as a subject matter expert on Medicaid and other financial assistance programs, responding to various inquiries.
• Communicate professionally via email, phone, and in-person with patients and other hospital staff regarding financial inquiries.

Qualifications

• Minimum of 2 years of experience as a Patient Financial Counselor in a hospital environment.
• Demonstrated experience with Medicaid and Charity Care eligibility and determination processes.
• Strong knowledge of Medicare and Medicaid, including application procedures and qualification criteria.

Experience

• Minimum 2 years of experience as a Patient Financial Counselor in a hospital setting.
• Specific experience with Medicaid and Charity Care eligibility and determination.

Skills

• Technical: EPIC EMR system proficiency.
• Soft: Excellent written and oral communication skills, demonstrated professionalism when interacting with patients and colleagues.
• Preferred: Bilingual abilities.

Additional Requirements

• Ability to work a schedule that includes weekend coverage (e.g., Tuesday-Saturday or Monday-Friday with potential Sunday swap for Saturday).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Cite: Medix is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.