You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an experienced RCM Manager to lead the development and management of onboarding programs, standard operating procedures (SOPs), and quality assurance protocols within their Revenue Cycle Management (RCM) operations. This role focuses on ensuring staff readiness for independent work, optimizing operational documentation, and driving continuous improvement through training and quality initiatives.

Key Responsibilities

• Build & Manage Onboarding Plans: Create role-based onboarding programs for new RCM hires that combine system practice, supervised work, and competency checks to ensure readiness for independent work.
• Develop & Refresh SOPs: Maintain a master inventory of up-to-date standard operating procedures (SOPs) and job aids; review, refresh, and optimize current SOPs while expanding documentation to operational areas currently lacking formal SOPs.
• Establish QA Protocols & Review Data: Build and manage a formal Quality Assurance (QA) process, using error rates, denial trends, and audit findings to identify whether performance issues stem from training gaps or workflow flaws.
• Deliver Role-Based Training & Coaching: Create and execute practical training modules, Knowledge Checks, refresher courses, and remedial sessions for RCM employees.
• Support System & Workflow Launches: Ensure training materials, documentation, and office hours are prepared and ready before major system, software, or workflow changes go live.
• Validate Employee Competency: Partner with RCM leaders to establish passing performance benchmarks, validate employee knowledge after training, and track competency metrics over time.
• Lead Training & QA Team: Directly manage assigned trainers and quality resources, setting priorities, reviewing content, and calibrating quality scoring standards.

Qualifications

• Healthcare RCM Expertise: Broad knowledge across multiple RCM functions and payer requirements.
• Training & Quality Experience: Dedicated experience in training, quality assurance, onboarding, coaching, or operational enablement.
• SOP & Documentation Writing: Proven experience creating, writing, and updating standard operating procedures (SOPs), job aids, training curricula, and competency standards.

Experience

• Minimum of 5 years of experience working within healthcare Revenue Cycle Management.
• At least 2 years dedicated specifically to training, quality assurance, onboarding, coaching, or operational enablement.
• Prior experience in diagnostic, molecular, genetic, pathology, or specialty laboratory Revenue Cycle Management (preferred).
• Hands-on experience with Quadax, Salesforce, LIMS platforms, laboratory billing systems, clearinghouses, payer portals, CRM, User Acceptance Testing (UAT), automation tools, or AI-enabled workflows (preferred).

Skills

• Strong leadership and team management abilities.
• Expertise in developing and implementing RCM training programs.
• Proficiency in creating and optimizing SOPs and job aids.
• Analytical skills to establish QA protocols and review performance data.
• Ability to create and execute practical training modules and coaching sessions.
• Competency in validating employee knowledge and tracking metrics.

Education

• Bachelor’s degree in healthcare administration, education, business, health information management, instructional design, or a related field (or equivalent relevant practical experience).
• Professional credentials such as CRCR, CRCP/CRCE, CPC, CPB, CCS, instructional design, adult learning, Lean Six Sigma, or quality certifications (preferred).

Additional Requirements

Schedule: Monday - Friday, 8:00 AM - 5:00 PM (CST)

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.