Job Details
Location: Los Angeles, CA 90029
Work Location: Hybrid (Onsite 3 to 5 days/week in LA 90029 during the first 30 days of training, then transitions to 1 day/week onsite and 4 days remote)
Discipline: Healthcare
Job Type: Contract / Temporary (800 Hours / ~5 Months)
Salary Expectations/Pay Rate: $22.00 / hour
Job Description
Are you ready to give your career a boost by bringing your talents and expertise to some of the nation’s top companies? At Medix, we are dedicated to creating opportunities for talent through our Healthcare, Scientific and Information Technology divisions. Our dedicated recruiters offer a personalized service to make sure we truly understand your employment needs.
Responsibilities / Job Duties
Book, reschedule, and confirm patient appointments accurately across provider schedules.
Check patients in and verify/update patient information in NextGen EMR. Handle approximately 70 patient interactions per day, including a minimum of 50 inbound calls and 15 to 20 outbound outreach calls via RingCentral.
Respond to patient portal messages, provider tasks, and triage requests, routing them appropriately. Follow provided scripts and call flows while actively listening and showing empathy.
Use a third-party translation service (training provided) for languages outside of English and Spanish. Maintain accuracy and professionalism in a high-volume, repetitive, fast-paced environment.
Minimum Education and Experience Qualification Requirements
Bilingual Proficiency: Fluent in English and Spanish (Required).
Experience: Some office, corporate, call center, or customer service experience (Required).
Preferred Skills: Customer service background, strong phone etiquette, and familiarity with medical terminology or EMR systems (a plus, but full training is provided).
Attributes: A coachable, accountable, and adaptable mindset with a positive, reliable attitude.
Schedule / Shift
Full-Time Hours: 40 hours per week.
Standard Shifts: 7:20 AM to 3:50 PM or 8:45 AM to 5:15 PM (Schedules are released one week in advance and may vary weekly).
Occasional Shifts: Evening clinic (every few months): 9:45 AM to 6:15 PM; Saturday shift (every three months): 7:30 AM to 4:00 PM.
Work Setup: Onsite 3 to 5 days per week during the first month of training, then transitions to 1 day per week onsite (Advance notice is always provided for onsite days). Desktop equipment provided.
Benefits
Paid Sick Leave: Medix provides paid sick leave according to state and local sick leave ordinances.
Health Benefits / Dental / Vision: Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).
401(k): Eligible on the first 401(k) open enrollment date following 6 consecutive months on assignment. 401(k) Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1.
Short-Term Disability Insurance.
Term Life Insurance Plan.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).
This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
