You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Company Information

Our client company.

Job Summary

Our client is seeking a dedicated Referral Coordinator to manage the entire referral-to-admission process for their home health program. This role involves reviewing, processing, and verifying all referral elements, coordinating with referral sources and internal teams, and ensuring daily, weekly, and monthly admission targets are met. The coordinator will also maintain patient records, engage with referral portals, and provide exceptional customer service to patients, families, and referral sources.

Responsibilities / Job Duties

• Reviewing, processing, and verifying all referral elements are present for an admission.
• Coordinates referral management with referral sources and teammates to gather all necessary documentation for a referral to be complete.
• Maintains consistent knowledge of program referral capacity including daily, weekly, and monthly admission targets. Ability to collaborate with program teams to manage these targets on a daily, weekly, and monthly basis.
• Collaboration with internal teammates, referral sources, and patient/family on the referral, admission, and resumption of care process.
• Engages with referral portals for effective referral management.
• Participates in agency quality improvement programs as necessary.
• Participates in regularly scheduled daily meetings for coordination of services, exchange of information and problem solving, and to receive staff support and education as requested.
• Applies the policies and procedures of the home health program and the rules and regulations of Federal and State regulatory agencies, including HIPAA, and other certifying agencies in performing duties.
• Maintains confidentiality of necessary information.
• Utilizes Best Practices shared by the program and support teams to drive an efficient referral to admission process.
• Manages patient records through the referral process and updates systems with accurate and current information.
• Participates in training courses/sessions as required.
• Participates in program meetings as needed.
• Prepares reports and data as required and requested.
• Organizes and prioritizes large volumes of information.
• Displays exceptional customer service to patients/families/referral sources.
• Handles confidential and non-routine information.
• Triages incoming calls and inquires to the appropriate teammate.
• Provides home health information to patients/families as needed.
• Captures required information through the referral and intake process.
• Performs other duties as assigned.

Minimum Education and Experience Qualification Requirements

Education

• High school diploma or GED required.

Qualifications

• Experience in health insurance verification, prior authorizations, referrals, and Medicare/Medicaid billing and reimbursement preferred.

Experience

• Two (2) to three (3) years of related home health referral/intake experience.

Skills

• Exceptional customer service.
• Ability to organize and prioritize large volumes of information.
• Proficiency in managing patient records and updating systems.

Schedule / Shift

M-F 8:30 AM to 5:30 PM with rotating weekend (1.5x/month).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.