You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Customer Service Representative to manage inbound and outbound communications, resolve member inquiries, and provide administrative support. This role requires proficiency with internal software platforms, a commitment to exceptional client experience, and the ability to support peer development and training initiatives.

Key Responsibilities

• Inbound & Outbound Communication: Manage incoming customer service calls, conduct outbound follow-ups, and ensure calls are routed to the correct department or team member efficiently.
• Issue Resolution: Serve as the primary point of contact to resolve member inquiries and troubleshoot pharmacy network issues to deliver a high-standard client experience.
• System Operations & Data Entry: Master internal software platforms to accurately update member eligibility records, document interactions, and process service requests.
• Client Onboarding & Administrative Support: Assist with administrative setups for new client launches (including enrollment updates and account adjustments) and handle general office tasks like filing, mailings, and documentation.
• Training & Onsite Assistance: Support peer development and training initiatives, while traveling onsite to provide direct client support or training as needed.

Qualifications

• Exceptional active listening skills and strong phone etiquette.
• Clear, professional written and verbal communication capabilities.
• Collaborative mindset with a strong ability to work productively alongside colleagues and supervisors.
• Adaptability and willingness to adjust to changing routines, new procedures, and evolving work situations.
• Strong self-motivation, enthusiasm, and a service-oriented mindset.
• Commitment to punctuality, consistent attendance, and safety standards.
• Completion of required pre-employment screens (drug screening and background/exclusion monitoring).
• Prior experience in a healthcare setting, medical customer service, or as a Pharmacy Technician (preferred).

Skills

• Proficiency with computers, specifically the Microsoft Office Suite (preferred).
• Ability to master internal software platforms.

Additional Requirements

• Ability to travel onsite to provide direct client support or training as needed.
• Flexibility to work hours varying between 8am-8pm EST.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients