You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Senior Insurance Adjuster (Workers' Compensation) for a key technical role managing a high-volume caseload of complex indemnity claims. The ideal candidate will operate as an independent desk manager, conducting claim investigations, handling subrogation, evaluating carrier reportability, and leading strategic defense discussions on litigated files. This position requires deep technical expertise in Arizona Workers' Compensation regulations and statutory disability/impairment definitions, utilizing proprietary systems with integrated AI tools for streamlined administration and maintaining precise execution of operational KPIs. Designed for an experienced professional capable of running a desk immediately without foundational training, the position offers internal advancement opportunities.

Key Responsibilities

• Manage a caseload of 120–140 open indemnity files and 5–10 accounts (balancing small-volume and large accounts).
• Conduct investigations, handle subrogation, determine carrier reportability, and drive defense conversations on litigated files.
• Run an active desk independently with minimal oversight; inherit backlog files via account reallocation.
• Validate and verify AI-generated claim and medical summaries within proprietary systems to streamline administration.
• Meet core operational KPIs including first contacts, reserving, bill payments, correspondence attachments, client timeliness, plans of action, return-to-work rates, and file closures.
• Collaborate with case managers to manage claims, medical plans, and pricing across key accounts (e.g., restaurants, schools).

Qualifications

• Technical knowledge of Arizona Industrial Commission form updates (such as Forms 104 and 108) and strict submission timelines.
• Working knowledge of statutory definitions including Temporary Total Disability (TTD), Permanent Total Disability (PTD), and New Medical Impairment.

Experience

• 3 to 5 years of senior/experienced indemnity desk management experience.

Skills

• Prior experience utilizing proprietary management systems and AI-assisted summary tools.

Education

• Active Arizona Insurance Adjuster license.

Additional Requirements

• Core working hours: Monday - Friday, 9:30 AM to 3:30 PM Arizona Time (regardless of candidate's local time zone).
• Preference for candidates not coming directly from standard insurance carriers due to the immediate need for advanced indemnity skills without foundational training.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients