Public - Responsibilities
Overview of responsibilities (day-to-day, metrics, etc):
- Manage and confirm medical, dental, therapy, and specialty participant appointments adhering to PACE, CMS, and DHCS regulatory timeframes.
- Schedule external provider visits (specialists, diagnostic centers, hospitals), coordinate referrals/authorizations, and arrange transportation.
- Organize orientation days and initial multi-disciplinary assessments (medical, therapy, social work, nursing, Day Center) for new participants.
- Act as scheduling "quarterback" to minimize conflicts and optimize participant and staff schedules across care settings.
- Serve as primary liaison between Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators.
- Place confirmation calls to participants and manage last-minute cancellations or urgent scheduling requests.
- Maintain accurate appointment documentation in the Electronic Medical Record (EMR) system.
Public - Required Skills
- Education: High School Diploma or GED.
- Experience: Minimum 2 years in medical scheduling, healthcare administration, or a related field.
- Technical: Hands-on experience using Electronic Medical Records (EMR).
- Health Screening: Contingent upon proof of Tuberculosis screening upon hire (or negative test within the last year)
Public - Preferred Skills
- Elderly Care: Minimum 1 year working with frail elderly participants.
- Language: Bilingual in English and Spanish.
Public - Schedule/Shift
Monday – Friday, 8:00 AM – 5:00 PM - Fully Onsite
Public - Responsibilities
Overview of responsibilities (day-to-day, metrics, etc):
- Manage and confirm medical, dental, therapy, and specialty participant appointments adhering to PACE, CMS, and DHCS regulatory timeframes.
- Schedule external provider visits (specialists, diagnostic centers, hospitals), coordinate referrals/authorizations, and arrange transportation.
- Organize orientation days and initial multi-disciplinary assessments (medical, therapy, social work, nursing, Day Center) for new participants.
- Act as scheduling "quarterback" to minimize conflicts and optimize participant and staff schedules across care settings.
- Serve as primary liaison between Senior Center Manager, Clinic Staff, Medical Records, Home Care, and Transportation Coordinators.
- Place confirmation calls to participants and manage last-minute cancellations or urgent scheduling requests.
- Maintain accurate appointment documentation in the Electronic Medical Record (EMR) system.
Public - Required Skills
- Education: High School Diploma or GED.
- Experience: Minimum 2 years in medical scheduling, healthcare administration, or a related field.
- Technical: Hands-on experience using Electronic Medical Records (EMR).
- Health Screening: Contingent upon proof of Tuberculosis screening upon hire (or negative test within the last year)
Public - Preferred Skills
- Elderly Care: Minimum 1 year working with frail elderly participants.
- Language: Bilingual in English and Spanish.
Public - Schedule/Shift
Monday – Friday, 8:00 AM – 5:00 PM - Fully Onsite
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
