Location: Lee’s Summit, MO & Overland Park, KS (Dual-location role with 1 Admin / Work-From-Home day/week once onboarded)
Position Type: Full-Time (Monday – Friday, 8AM - 5PM)
Pay Rate: $22.00 – $25.00 / hour (Commensurate with experience)
Dress Code: Scrubs (any color) or Business Professional
Position Summary
As a Clinical Navigator (CN), you will serve as a direct extension of our physicians, guiding patients through their entire treatment and recovery journey. Working closely with specialized physicians in high-volume clinics (orthopedics, pain management, sports medicine, and vascular), you will combine hands-on clinical care, patient education, and administrative coordination to deliver exceptional patient outcomes and support smooth clinic operations.
Key Responsibilities
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Patient Engagement: Room patients, take history, and navigate them seamlessly through clinic visits.
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Clinical Procedures: Assist physicians with minor office procedures and prepare and administer injections.
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Surgical & Care Preparation: Deliver comprehensive pre-operative education and post-operative care instructions; instruct patients on home exercise programs.
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Orders & Prescriptions: Call in prescriptions as directed by the physician and coordinate MRI, surgery, and specialist referrals.
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Documentation: Accurately record chart details, clinical data, and physician notes within the EMR (APP EMR system).
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Schedule Management: Oversee and optimize the physician’s day-to-day schedule and patient appointments.
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Prior Authorizations & Paperwork: Obtain prior approvals from insurance providers for medications, injections, and procedures; complete FMLA and Short-Term Disability (STD) forms.
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Patient Communication: Monitor and respond daily to patient inquiries via digital tools (Klara/Teams) and report MRI or lab results as directed.
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Cross-Functional Operations: Utilize company inventory management systems, facilitate front office tasks when needed, and assist with general administrative duties.
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Referral Network Outreach: Engage with primary care providers, athletic trainers, and physical therapists to enhance referring provider relationships and foster community awareness.
Schedule & Location Breakdown
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Work Schedule by Location:
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Monday & Wednesday: Lee’s Summit Clinic
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Tuesday: Designated Admin / Work-from-Home Day (Once fully onboarded and caught up to speed; subject to clinic staffing needs)
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Thursday & Friday: Overland Park Clinic
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Note: This position involves travel between the Lee’s Summit and Overland Park locations. Travel is off-the-clock and un-reimbursed, but travel considerations are factored into permanent offer compensation.
Required Skills
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Bachelor’s or Master’s degree in Athletic Training from a CAATE-accredited program with ATC Certification through the Board of Certification, Inc. OR Licensed Practical Nurse (LPN) or Medical Assistant (MA) with 2+ years of clinical experience.
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Active state licensure (or license-eligible in both Missouri and Kansas), if applicable.
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Basic Life Support (BLS) Certification (preferred)
Preferred Skills
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Prior clinical experience in orthopedics, sports medicine, or musculoskeletal care is strongly preferred.
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1+ year of experience with Electronic Medical Record (EMR) systems, data entry, and basic office computer equipment.
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Strong communication, emotional poise under stress, excellent time-management skills, and a team-first mindset.
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Knowledge of medical terminology, insurance coverage/benefits, and medical form completion.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
