You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Behavioral Health Care Manager to serve as a primary point of contact for members, assisting them with healthcare access, coverage maintenance, and care coordination, with a strong focus on promoting participation in behavioral health services.

Key Responsibilities

• Serve as a primary point of contact for members requiring assistance with healthcare access, coverage maintenance, and care coordination.
• Conduct proactive outreach to encourage participation in behavioral health services and ongoing treatment plans.
• Provide education regarding available incentive and rewards programs, including eligibility criteria and enrollment guidance.
• Assist members with Medicaid renewal and recertification processes to prevent interruptions in coverage. This includes communication with members, family supports, primary care providers, and behavioral health clinicians as appropriate.
• Support members in navigating external public systems and platforms, including city and state benefit agencies and health insurance marketplaces.
• Coordinate renewal timelines and documentation requirements in collaboration with internal customer support or operations teams.
• Monitor and track member insurance status to proactively address potential lapses in coverage.
• Maintain thorough, timely documentation of all member interactions in accordance with regulatory guidelines and organizational standards.
• Work collaboratively within a multidisciplinary team environment to ensure comprehensive, member-centered care support.

Qualifications

• Experience working directly with individuals in healthcare, managed care, social services, or community-based settings.
• Background supporting populations with behavioral health needs strongly preferred, including individuals living with serious mental health conditions or substance use challenges.
• Demonstrated ability to engage individuals with diverse psychosocial needs and varying levels of health literacy.

Skills

• Strong communication skills with the ability to build trust and motivate individuals who may struggle with care engagement or follow-through.
• Knowledge of Medicaid eligibility, renewal processes, and public benefits systems preferred.
• Highly organized with strong attention to detail and follow-up.
• Proficiency in Microsoft Excel required, including the ability to track productivity, manage data, and maintain reporting logs.
• Preferred: EPIC or e paces.

Additional Requirements

Schedule: Monday - Friday, 9:00 AM - 5:00 PM (35 hours per week).

Length of Assignment: Approximately 6 months, with potential for extension.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.