Overview of Responsibilities: 

• Chart Auditing & Verification: Review patient charts to ensure documentation accuracy, completeness, and compliance.
• Provider Outreach & Follow-up: Contact physician offices and medical providers to retrieve missing information, orders, or signed documentation.
• Queue & Order Management: Map out daily call workflows and systematically manage assigned order queues to ensure timely processing.
• Cross-Department Collaboration: Partner with internal teams and departments to resolve documentation delays and streamline operations.
• EMR Utilization: Utilize HomeCare HomeBase to navigate workflows, track orders, and maintain accurate records.

Requirements:

• Healthcare Experience: Prior background working in a healthcare or medical administration setting.
• Chart Navigation: Demonstrated ability to read, navigate, and audit electronic patient records.
• Customer Service & Communication: Strong phone etiquette with experience making high-volume outreach calls to physician offices to collect missing documentation.
• Previous HIM / Medical Records experience (strongly preferred)

Schedule: Monday-Friday, 8:00-5pm

Pay: $24-26 per hour depending on experience

Length: 520 hours (approx. 3 months) Contract Opportunity

Medical/Dental/Vision Benefits & Paid Sick Time offered by Medix.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.