You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated and experienced Patient Financial Services Team Lead to manage patient account operations, ensuring efficient resolution of billing inquiries and optimizing revenue cycle performance. In this role, you will lead a team, serve as an escalation point for complex issues, and oversee various aspects of patient account management from billing to collections. This position is in-person in Bethesda, MD.

Key Responsibilities

• Lead team meetings, coach staff, and provide consistent performance feedback.
• Support the onboarding and training process for all new team members.
• Communicate policy and workflow updates clearly and promptly to the team.
• Support operational needs and maintain service levels during critical staffing periods.
• Serve as the primary escalation point for complex patient account and billing issues.
• Partner with Tier 1 and Tier 2 representatives to ensure the timely resolution of patient concerns.
• Handle and resolve patient billing inquiries via inbound/outbound calls, voicemail, and written correspondence.
• Oversee patient account management, including billing, follow-up, adjustments, refunds, discounts, and payment plan administration.
• Monitor call quality, productivity metrics, and team performance using reporting tools and Excel to track trends.
• Act as a liaison across departments—including AR, coding, payment posting, and cash operations—to resolve billing and payment issues.
• Review and reconcile credit balances to ensure compliance with regulatory and contractual requirements.
• Process and post payments (including credit card transactions) and allocate them appropriately to patient accounts.
• Maintain accurate patient demographic, guarantor, and insurance information, including eligibility verification and claim queuing.
• Analyze A/R reports to identify opportunities to improve collections and maximize revenue.
• Initiate outreach on delinquent accounts and manage high-risk or high-balance accounts to support revenue cycle goals.
• Ensure all activities remain in strict compliance with applicable regulations, policies, and procedures.

Qualifications

• 3 years of experience in AR, Collections, or Patient Services.
• 1 year leading small or mid-sized teams.

Schedule

• Monday-Friday 8:30am - 5:00pm
• In person in Bethesda, MD

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.