You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Support Specialist to join their team. This role is crucial for maintaining efficient revenue cycle operations, including accurate charge entry, insurance claim submission, and payment posting. The specialist will also manage patient billing inquiries, execute A/R follow-up, and provide essential patient support, ensuring seamless financial workflows within a medical practice setting.

Key Responsibilities

• Capturing rendered services accurately and promptly to streamline charge entry
• Submitting assisted reproductive technology (ART) insurance claims efficiently
• Reviewing and reconciling daily reports to ensure seamless charge and claim workflows
• Processing and applying insurance and patient payment posting accurately
• Managing self-pay billing procedures and assisting patients with balance inquiries
• Executing patient A/R follow-up and collection strategies to resolve outstanding balances
• Providing phone and patient-portal support, scaling coverage as operational workflow ramped up

Qualifications

• Demonstrated hands-on expertise in charge entry and insurance claim submission
• Comfortable navigating EMR/PM systems with a proven ability to quickly master new software
• Exceptional attention to detail and precision when handling complex financial and patient records
• Highly adaptable and self-directed, capable of reprioritizing tasks seamlessly in a fast-paced environment
• Strong foundation in HIPAA regulations with strict adherence to PHI confidentiality standards
• Specialized expertise in fertility and assisted reproductive technology (ART) billing procedures (Preferred)
• Strong working knowledge of self-pay structures and global case-rate package billing (Preferred)
• Proven track record in managing timely-filing windows, claim denials, and appeals workflows (Preferred)

Experience

• 2+ years of administrative or billing experience within a medical practice or physician office

Skills

• EMR/PM systems navigation
• Data accuracy and integrity
• Adaptability and self-direction
• HIPAA compliance
• Billing procedures (especially fertility/ART)
• Self-pay structures and global case-rate package billing
• Revenue recovery, claim denials, and appeals workflows

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.