You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Clinic Assistant to manage patient interactions, schedule appointments, handle patient registration, and provide comprehensive administrative support. This role is crucial for ensuring smooth clinic operations and delivering an excellent patient experience.

Key Responsibilities

• Greet patients and complete check-in procedures accurately, efficiently, and professionally.
• Collect co-payments, deposits, and other applicable fees at the point of service.
• Clearly explain benefit changes to patients and direct them to the appropriate resources when additional assistance is required.
• Communicate clinic wait times professionally and diplomatically while directing patients to designated care areas.
• Schedule patient appointments accurately and efficiently in accordance with Advanced Access principles.
• Coordinate provider schedules, including schedule templates, vacations, rounding, schedule holds, and urgent or emergency changes.
• Maintain consistent communication and coordination with the Appointment Center to ensure accurate scheduling and continuity of service.
• Complete, review, and maintain accurate patient registration information, ensuring all required data is obtained and documented.
• Verify insurance eligibility and coverage.
• Ensure patient demographic and insurance information are current and accurately reflected in the appropriate systems.
• Coordinate specialty appointments and ensure all required patient information and documentation are available and appropriately communicated.
• Answer incoming telephone calls professionally, respond to inquiries, and relay messages to the appropriate staff members.
• Prepare medical records and supporting documentation for new patients and specialty visits.
• Perform routine administrative duties, including faxing, copying, scanning, and document distribution, as needed.

Qualifications

• EPIC experience.
• Previous clinic experience is preferred.

Skills

• Excellent customer service and patient communication skills.
• Proficiency in appointment scheduling and coordination.
• Strong organizational skills and attention to detail, particularly for patient registration and insurance verification.
• Ability to perform various administrative duties efficiently, including faxing, copying, scanning, and document distribution.

Education

• High school diploma.

Additional Requirements

This is a full-time position with hours typically from 8:00 AM to 5:00 PM, and potentially 9:00 AM to 6:00 PM, Monday through Friday.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.