You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Patient Service Specialist to manage appointment scheduling, insurance verification, and patient information, ensuring a seamless and accurate patient experience.

Key Responsibilities

• Schedule patient appointments, utilizing existing tools to facilitate securing the right appointment with the right medical provider or team, and indicating special needs (e.g., special accommodation, interpreter, etc.).
• Communicate insurance participation, financial responsibility (if applicable), and time of service policy to the patient population.
• Ensure that patients understand the arrival and check-in process, pre-appointment instructions, patient safety precautions, and other relevant information. Email specialty patient forms if needed.
• Obtain patients’ insurance and demographic information and ensure all obtained information is registered in the Electronic Medical Record (EMR) system with 100% completeness and accuracy. Accurately complete required tasks and fields in pre-registration.
• Maintain knowledge of insurance requirements. Perform real-time insurance verification and interpret responses. Inform patients of insurance requirements for services provided.
• Help identify and document trends using an established protocol.
• Escalate complex issues/cases to a senior specialist or supervisor/manager for resolution and execute approved remedies.
• Support and participate in a collaborative team-oriented environment, including participating in team discussions about complex patient scheduling needs.
• Take ownership of resolving scheduling conflicts and communicate with the management team and care providers to resolve scheduling issues.
• Collaborate with all co-workers and follow up as appropriate regarding reported complaints, problems, and concerns.
• Ensure "warm transfer" of calls/inquiries are routed to the correct party for resolution. Escalate cases as appropriate.
• Collect pre-registration information to address outstanding Epic work queue accounts.
• Perform outbound calls to complete Epic referral scheduling.
• Successfully complete all required trainings.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.

Qualifications

• Patient scheduling experience.
• Proficiency with EMR systems.

Experience

• Experience in patient scheduling.

Skills

• EMR proficiency.
• EPIC (preferred).
• Customer Service (preferred).
• Strong communication and collaborative skills.
• Ability to maintain patient privacy and confidentiality (HIPAA).

Additional Requirements

• Availability to work Monday to Friday, 9:00 AM - 5:00 PM.
• Bilingual in Spanish is required.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.