You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an Administrative Assistant to manage patient communications, scheduling, administrative tasks, and ensure smooth clinic operations, playing a crucial role in patient facilitation and administrative support within a medical setting.

Key Responsibilities

• Manage incoming phone calls, screen and direct messages, and execute patient facilitation protocols.
• Schedule and confirm patient appointments using Dr. Chrono EMR and manage the message center/faxes.
• Onboard new patients by gathering documentation, running insurance eligibility checks, and collecting required out-of-pocket payments.
• Request, track, and upload medical imaging (MRIs, CT scans, X-rays) and radiology reports into Dr. Chrono/Ambra prior to appointments.
• Obtain radiology authorizations and Worker's Compensation authorizations for physical therapy, equipment, and procedures.
• Track patient follow-up compliance (ordered tests, injections, physical therapy) and document patient non-compliance clearly in chart notes.
• Send out office notes and medical records to care teams, referring providers, and patients.

Qualifications

• Strong verbal and written communication skills with high attention to grammatical detail.
• Basic clinical knowledge to prioritize daily tasks, manage time, and multi-task effectively.
• Comfort and familiarity with medical terminology and handling high-end concierge patient bases.
• Proficiency with PC/Mac platforms, Microsoft Office Suite, and basic office equipment.
• Experience in spine surgery, neurosurgery, or radiology facility settings (preferred).
• Hands-on experience with Dr. Chrono EMR software (or Epic) (preferred).
• Prior experience managing prior authorizations for radiology and Worker's Compensation/No-Fault (preferred).

Experience

• 3+ years of administrative assistant experience in a medical setting.

Skills

• Verbal and written communication.
• Time management and multi-tasking.
• Medical terminology.
• Proficiency with PC/Mac platforms, Microsoft Office Suite, and basic office equipment.
• Dr. Chrono EMR software (or Epic) experience.

Additional Requirements

• Schedule: Monday through Friday, 9:00 AM - 5:00 PM.
• Shift Flexibility: On office hour days (Mondays), candidate must arrive 30 minutes before the first scheduled patient (e.g., 8:00 AM for an 8:30 AM appointment) and remain until the final patient checks out.
• Overtime is paid for hours worked beyond 40 hours/week.

Hours Per Week

37.0 hours per week

Start Date

ASAP

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an Equal Opportunity Employer that values a diverse workforce. Individuals with disabilities and protected veterans are encouraged to apply. \\n\nWe embrace diversity and are committed to creating an inclusive environment for all employees. \\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients