You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Triage Nurse to perform telephone and electronic message triage for patients of all ages with a variety of acute and chronic medical concerns. This role involves assessing patient symptoms, obtaining relevant medical history, identifying urgent conditions, and determining appropriate patient disposition. The successful candidate will follow established clinical triage protocols, provide patient education, and accurately document all interactions within EPIC to ensure timely and professional patient care and coordination.

Key Responsibilities

• Perform telephone and electronic message triage for patients of all ages with a variety of acute and chronic medical concerns.
• Assess patient symptoms, obtain relevant medical history, and identify urgent or emergent conditions requiring immediate medical attention.
• Determine appropriate disposition, including scheduling same-day or routine appointments, directing patients to urgent care or emergency services, or escalating concerns to a physician or advanced practice provider.
• Follow established clinical triage protocols, practice guidelines, and organizational policies when making patient care recommendations.
• Respond to patient calls, portal messages, and clinical inquiries in a timely, professional, and compassionate manner.
• Provide patient education regarding medications, treatments, symptom management, preventive care, and appropriate follow-up.
• Communicate provider recommendations and treatment instructions clearly to patients and caregivers.
• Document all patient interactions, assessments, recommendations, and follow-up activities accurately in EPIC.
• Review and manage telephone encounters, patient messages, test results, medication-related questions, and provider-directed follow-up within EPIC.
• Coordinate referrals, follow-up appointments, diagnostic testing, and other aspects of patient care as directed.
• Communicate abnormal or concerning symptoms and clinical findings to the appropriate provider for further evaluation.
• Monitor and follow up on patient concerns to ensure continuity of care and appropriate resolution.
• Assist providers with clinical tasks and patient care coordination as needed.
• Maintain accurate and confidential patient records in accordance with HIPAA and organizational policies.
• Participate in quality improvement initiatives, staff meetings, training, and ongoing professional development.
• Demonstrate strong clinical judgment, critical thinking, organization, and prioritization in a fast-paced family medicine environment.
• Provide exceptional customer service while maintaining professional boundaries and patient confidentiality.

Qualifications

• Strong clinical judgment, critical thinking, organization, and prioritization.
• Exceptional customer service skills.
• Ability to maintain professional boundaries and patient confidentiality.
• Triage experience with all ages (preferred).

Experience

• 1+ year in a triage setting.

Skills

• Proficiency in EPIC.

Additional Requirements

Schedule: Monday, Wednesday, Friday - 8:00 AM to 5:00 PM

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.