You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Contact Center Manager to lead a team of Pharmacy Technician Leads and Pharmacy Technicians. This role focuses on supporting pharmacy operations within a dynamic call center environment, driving team performance, optimizing workflows, and enhancing pharmacy quality initiatives. The manager will play a key role in improving member and provider experiences by partnering with pharmacy leadership and cross-functional teams to ensure operational excellence, regulatory compliance, and strong service delivery.

Responsibilities / Job Duties

• Lead, coach, and develop Pharmacy Technician Leads and Pharmacy Technicians.
• Monitor team performance and provide ongoing feedback, mentoring, and career development.
• Conduct performance evaluations and support performance management activities.
• Translate strategic priorities into effective daily workflows.
• Foster a culture of accountability, engagement, and continuous improvement.
• Partner with pharmacy leadership to implement workflow enhancements and operational policies.
• Ensure compliance with departmental procedures and regulatory requirements.
• Support audit readiness and documentation quality standards.
• Assist with claims processing issues, PBM interactions, and member/provider communications.
• Collaborate across teams to improve pharmacy quality outcomes, Star performance, and member satisfaction.
• Support pharmacy programs, campaigns, quality initiatives, and PBM oversight activities.
• Recruit, hire, onboard, train, and develop team members.
• Assign and monitor workloads.
• Coach, counsel, and manage performance.
• Build a high-performing, engaged technician team.
• Oversight of 25-30 Pharmacy Technicians.

Minimum Education and Experience Qualification Requirements

Education

• High school diploma or equivalent.
• Associate's or Bachelor's degree in healthcare, business, or a related field is preferred.

Qualifications

• Active Pharmacy Technician licensure is preferred.

Experience

• 5+ years of experience supervising or managing a pharmacy-focused contact center operations or related experience.
• Experience managing work that directly impacts Part D Star measures is preferred.
• Experience leading large teams of pharmacy technicians is preferred.
• Pharmacy quality program experience is preferred.
• Experience in a pharmacy or provider environment is preferred.

Skills

• Understanding of pharmacy operations, providers, members, and medication adherence.

Additional Requirements

Managers are expected to work onsite 2-3 days per week.

Schedule / Shift

Monday - Friday 8am-5pm

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients