You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Company Information

Our client company is recognized as one of the largest health systems in the area. This provides significant opportunities for career growth, allowing employees to explore other departments after an initial six-month period.

Job Summary

Our client is seeking a dedicated Patient Access Manager who will play a crucial role in ensuring the efficient flow of patient access needs. This position involves direct patient interaction, managing patient information, scheduling, and payment processing, all while upholding exceptional customer service and understanding the revenue cycle.

Key Responsibilities

• Greet and register patients accurately and efficiently.
• Verify insurance eligibility using online systems.
• Provide and/or complete required patient forms.
• Collect and enter payments, following required balancing procedures.
• Analyze, interpret, and enter physician orders.
• Scan and index forms.
• Schedule and communicate appointment information accurately and efficiently for multiple facilities and ancillary departments.
• Verify insurance for scheduled and urgent emergent patients, obtaining authorization based on payer specific criteria.
• Accurately complete assigned work queues.
• Assist with financial counseling needs.
• Maintain confidentiality in verbal, written, and electronic communication.
• Follow established processes, protocols, and workflows.
• Take initiative to resolve problems and meet patient needs.

Qualifications

• High school diploma or general education degree (GED) required.
• Associate's degree in a related field, or 2 years related experience and/or training in a healthcare environment preferred. (Would consider 2 years of experience in a business office setting).
• Previous customer service experience required.
• Experience with third party billing (including county, state, and federal) strongly preferred.
• Medical Terminology, CPT, and ICD-10 coding strongly preferred.
• Basic typing at 45 WPM, basic ten key, and computer skills within a Windows environment required.
• Payment processing experience required.
• Experience with multiple computer applications/operating systems, and office machines.
• Knowledge of HIPAA and confidentiality requirements, insurance payer regulations and requirements, and patient rights.
• Knowledge of revenue cycle components and its impact on the overall process.
• Knowledge of the impact of accurate registration on patient satisfaction.
• Analytical skills to solve simple to semi-complex problems.
• Strong organization, prioritization, and time management skills.
• Ability to concentrate and pay close attention to detail.
• Ability to multi-task and be flexible to facilitate change.
• Ability to maintain composure in a position that has considerable deadlines, customer contact, and high volumes of work.
• Certified Healthcare Access Associate (CHAA) Preferred.

Experience

• Previous customer service experience required.

Skills

• Insurance knowledge and verification.
• Data entry and patient registration proficiency.
• Customer service excellence.
• Medical Terminology, CPT, and ICD-10 coding.
• Basic typing (45 WPM) and ten key skills.
• Computer proficiency (Windows environment) and experience with multiple applications.
• Analytical, organizational, prioritization, and time management abilities.

Education

• High school diploma or general education degree (GED) required.
• Associate's degree in a related field preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Additional Requirements

• This position involves a rotating schedule with varied shifts. Example shifts include:
  • Day Rotation: 9:00am-5:30pm for Weeks 1, 3, 5 (Monday/Tuesday/Wednesday/Saturday) and Weeks 2, 4, 6 (Sunday/Thursday/Friday).
• Employees may be placed on a weekend standby rotation (Friday 7pm to Monday 7am) approximately two to six times a year, particularly those assigned to an Emergency Department team.
• Required to work one summer holiday and one winter holiday, with the ability to switch shifts with others.
• All new hires are required to take and pass a structured insurance training class within 90 days of hire, including written and scenario testing. Additional training and testing are provided for up to three attempts if unsuccessful.
• Initial training involves weekday shifts during the first two weeks at a designated training facility, followed by 2-4 weeks of shadowing on a trainer's shift before transitioning to the assigned rotation.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.