You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Access Representative to work in the Emergency Room, supporting patient registration, insurance verification, scheduling, payment processing, and other front-end patient access needs in a fast-paced environment.

Key Responsibilities

• Greets and/or registers patients accurately and efficiently.

• Verifies insurance eligibility using online systems and follows payer-specific guidelines.

• Provides and completes required patient forms.

• Collects and enters payments while following required balancing procedures.

• Analyzes, interprets, and enters physician orders.

• Scans and indexes forms.

• Schedules and communicates appointment information accurately and efficiently.

• Verifies insurance for scheduled and urgent/emergent patients and obtains authorization based on payer requirements.

• Accurately completes assigned work queues.

• Assists with financial counseling needs, price estimates, and payment arrangements.

• Maintains confidentiality in verbal, written, and electronic communication.

• Follows established processes, protocols, and workflows.

• Takes initiative to resolve problems and meet patient needs.

• Provides exceptional customer service in a high-volume healthcare environment.

Qualifications

• High school diploma or GED.

• Previous customer service experience.

• Ability to type at least 45 words per minute.

• Basic computer and Windows environment skills.

• Payment processing experience.

• Healthcare experience preferred, not required.

Skills

• Customer Service

• Payment processing

• Data entry and 45+ WPM typing

• Basic 10-key and computer skills

• Ability to use multiple computer applications and office equipment

• Strong analytical, organizational, prioritization, and time management skills

• Ability to multitask and maintain attention to detail

• Ability to remain composed in a high-volume environment with frequent deadlines

• Flexibility and ability to adapt to changes in processes and workflows

Schedule Options

Full-Time Overnight - Kalamazoo, MI:

• 7:00 PM – 7:30 AM

• Three 12-hour shifts per week

• Rotating schedule with no set days

• Schedule provided approximately one month in advance

• One weekend per quarter of standby/on-call coverage

• Standby pay of $3/hour; time-and-a-half if called in

• Two scheduled holidays per year

Part-Time Day – Battle Creek, MI:

• 9:00 AM – 5:30 PM

• 56 hours every two weeks

• Opportunity to pick up additional hours, with the potential to work up to 40 hours per week

• Rotating schedule:

  • Weeks 1, 3, 5: Monday, Tuesday, Wednesday, Saturday

  • Weeks 2, 4, 6: Sunday, Thursday, Friday

Benefits

• Paid Sick Leave: Medix provides paid sick leave according to state and local sick leave ordinances.

• Health Benefits / Dental / Vision: Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).

• 401k: Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1.

• Short Term Disability Insurance

• Term Life Insurance Plan

Why Consider This Opportunity?

• Opportunity to work with one of the largest health systems in the area.

• Contract-to-hire opportunity with the potential to transition to a full-time employee.

• Opportunity to explore other departments within the health system after 6 months.

• Team-oriented environment with opportunities to learn and grow.

Required Employment / Compliance Language

Medix is an equal opportunity employer.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.