You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Medical Front Desk Specialist to be the primary point of contact for patients entering the facility. This role focuses on delivering exceptional customer service, managing patient intake, verifying insurance coverage, and ensuring smooth administrative operations within a fast-paced healthcare environment. The ideal candidate exhibits strong communication skills, professionalism, and the ability to maintain composure under high-volume conditions.
Key Responsibilities
- Patient Intake & Check-In: Greet patients warmly upon arrival, verify demographic and insurance details, collect necessary IDs, and complete accurate check-in procedures in the Electronic Health Record (EHR) system.
- Insurance Verification & Co-Pay Collection: Confirm active insurance coverage, obtain necessary pre-authorizations or referrals, and collect co-pays, co-insurance, or outstanding balances at the time of service.
- Scheduling & Call Handling: Manage incoming phone inquiries, schedule or reschedule patient appointments, answer patient questions, and direct calls to appropriate clinical staff.
- Administrative Operations: Maintain a clean and organized waiting area, manage patient check-outs, process incoming medical records, and handle routine clerical duties (faxing, scanning, filing).
- Patient Experience: Diffuse patient concerns with empathy and professionalism, ensuring a smooth, welcoming, and efficient patient journey.
- Compliance: Maintain strict adherence to HIPAA guidelines, patient privacy regulations, and organizational compliance standards.
Qualifications
- Familiarity with basic medical terminology, commercial and government insurance plans (Medicare/Medicaid), and co-pay collection practices.
- Strong verbal and written communication skills with a professional, compassionate demeanor.
- Demonstrated ability to multitask, prioritize tasks, and remain calm during high-volume peak hours.
- Excellent attendance record and strong commitment to workplace punctuality.
- High level of attention to detail and accurate data entry capabilities.
Experience
- Minimum of 1–2 years of customer service or administrative support experience in a healthcare, medical office, or revenue cycle setting.
Skills
- Proficiency with Electronic Health Records (EHR) / Practice Management software (e.g., Epic, Cerner, AthenaHealth) and Microsoft Office Suite.
Education
- High School Diploma or equivalent required; Associate’s degree or administrative certification preferred.
Additional Requirements
This role offers flexibility with up to 4 openings at different schedules:
- Monday - Friday, 6:30 AM - 3:00 PM
- Monday - Friday, 10:30 AM - 7:00 PM
- Wednesday - Saturday, 7:00 AM - 5:30 PM
- Monday - Friday, 8:30 AM - 5:00 PM
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
