You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Customer Service Specialist to provide exceptional customer service by researching, troubleshooting, and resolving account-related concerns. The role involves accurately posting patient payments, assisting with cash-related issues, and collaborating with internal departments to resolve service issues.

Key Responsibilities

• Provide excellent customer service to patients and partners by resolving account-related concerns promptly.
• Accurately post patient payments and reconcile them with deposited amounts.
• Receive and log deposits from providers and facilities, ensuring secure handling.
• Assist patients with cash-related issues and escalate when necessary.
• Respond to patient questions regarding statements and account status.
• Collaborate with internal and external teams to resolve service issues and payment discrepancies.
• Review and document account activity according to procedures.
• Identify trends and workflow gaps affecting the client experience.
• Maintain confidentiality and adhere to procedures and compliance requirements.

Qualifications

• High school diploma or GED required.
• One to three years of experience in healthcare revenue cycle, customer service, or related fields preferred.
• Experience in resolving account concerns and payment posting is preferred.
• Strong skills in customer service, communication, and problem resolution.
• Ability to accurately research and resolve account issues with attention to detail.
• Knowledge of healthcare revenue cycle processes is preferred.
• Competence in handling cash and confidential information per compliance standards.
• Strong organizational and collaborative skills.

Schedule/Shift

Monday to Friday, 8am-5pm.

Benefits

• Paid Sick Leave (our policies provide paid sick leave according to state and local ordinances).
• Health Benefits / Dental / Vision (we offer multiple health plans, and eligibility is determined based on working 30 hours per week during the first 4 weeks of the assignment).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.