You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Registration Representative responsible for ensuring a positive check-in experience for patients and visitors. The role involves managing multiple phone lines, processing payments, scheduling appointments, verifying insurance, and maintaining accurate patient records.

Responsibilities / Job Duties

• Warmly welcome patients and visitors upon entrance, ensuring a positive initial check-in experience.
• Answer and direct multiple phone lines in a timely manner, including regularly monitoring and clearing voicemails throughout the day.
• Accurately process patient payments via credit card or cash, ensuring precise reconciliation and daily balancing of the cash drawer.
• Efficiently schedule, reschedule, and confirm patient appointments within the system.
• Utilize multiple web portals and tools to verify insurance coverage prior to patient appointments.
• Assist patients during checkout by scheduling follow-up appointments and providing required paperwork, orders, and lab requisitions.
• Update and verify patient demographics and necessary documentation in the Electronic Medical Record (EMR) system prior to visits.
• Manage daily assigned task lists and collaborate with team members to ensure all operational duties are met.
• Monitor schedule flow, proactively communicate potential delays to back-office staff, and endeavor to keep provider appointments on time.
• Assist ill or distraught patients, troubleshoot patient inquiries or concerns, and maintain a neat, orderly reception area.
• Float to various facility locations within the county as needed for coverage or training purposes.

Minimum Education and Experience Qualification Requirements

Education

• High school diploma or equivalent (GED).
• Completion of a medical front office program or equivalent on-the-job training with a focus on customer service.

Qualifications

• Proven ability to navigate and accurately enter data within an Electronic Medical Record (EMR) system.
• Basic administrative competencies, including typing, call transferring, faxing, and general office machinery operations.
• Excellent interpersonal, verbal, and written communication skills for phone and face-to-face interactions.
• Strong organizational, problem-solving, and conflict-resolution abilities.
• Capability to work productively on a computer for extended periods.
• Willingness to travel/float (10–30%) to local sites within the county.
• Valid authorization to work in the United States.

Experience

• Bilingual fluency in English and Spanish preferred.

Schedule / Shift

• Shift Schedule: Monday through Friday, 8:30 AM – 5:30 PM
• Travel Expectation: 10–30% local travel required within the county for coverage or training.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.