You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Community Center Associate will be based at a Medicare Community Center, and will provide customer service to members and seniors in the community. This associate will represent our client's health plan in the community and will develop and maintain the company’s reputation. The position will be customer-facing with sales responsibilities, driven by the mission to deliver culturally-sensitive health care solutions to seniors.

Locations:  Rowland Heights or Monterey Park 

Responsibilities / Job Duties

• Provide excellent customer service for the Community Center(s).
• Provide in-language support for members regarding their benefits and accessing care.
• Act as a Medicare Advisor with in-language support for community members with questions about their Medicare options.
• Schedule and coordinate health and wellness events held at the community centers, including logistics and planning efforts.
• Communicate and coordinate general building repairs with the Facilities Manager/Department.
• Maintain a proper inventory of equipment, supplies, and promotional/marketing items.
• Track and monitor traffic flow and utilization of services.
• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.
• Manage the use of space to host classes, activities, and trainings while ensuring safety and cleanliness.
• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.
• Participate in member events and community events showcasing the health plan's benefits, including sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.
• Other duties as assigned.

Minimum Education and Experience Qualification Requirements

Education

• Active California Life and Health Insurance License is required or must obtain within 2 months of hire.

Qualifications

• Minimum of one (1) year of customer service experience.
• Experience working with an ethnically diverse population.
• Experience working in health care, non-profit organizations, or senior community preferred.
• Event planning or coordination experience is a plus.

Skills

• Excellent customer service skills, with experience serving the senior population.
• Ability to present to small and large groups.
• Strong organizational skills.
• Reliable, present, and dedicated.

Schedule / Shift

8:30 AM to 5:30 PM (one hour lunch), may need to be available to work on some Saturdays (which could mean earning overtime pay).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients