You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Office Clerk who will be responsible for managing inbound calls, communicating with providers and members, assisting case managers with data support, and processing documentation and correspondence.

Key Responsibilities

• Inbound Call & Inquiry Management: Efficiently answer, assess, and document 30–40 incoming calls daily regarding authorization status and denial inquiries.
• Provider & Member Communication: Act as a liaison to communicate authorization decisions or request additional information.
• Case Management Data Support: Assist Case Managers with pre-authorization request data management.
• Document & Correspondence Processing: Process incoming and outgoing documentation.
• System Data Entry: Enter accurate information using clinical software systems.
• Surveying & Data Collection: Conduct surveys with members and providers for departmental analysis.
• Office Equipment & Software Operation: Operate standard office equipment and communication tools.
• Departmental Support & Compliance: Participate in team meetings and comply with quality standards.

Qualifications

• Typing Speed: Minimum of 40 words per minute (WPM).
• Computer Literacy & Software: Proficiency in Microsoft Office and multi-application platforms.
• Healthcare EMR / Systems: Familiarity with the GuidingCare software system.
• Phone & Customer Service Skills: Strong communication and telephone etiquette.
• Office Equipment Operation: Experience with standard office technology.
• Education: High School Diploma or GED.

Skills

• Technical skills: Proficiency in Microsoft Office applications (Outlook, Word, Excel).
• Soft skills: Excellent communication and organizational skills.

Additional Requirements

Remote/Hybrid/Onsite schedule is under consideration for a potential 1-day remote option. The consistent schedule is Monday to Friday from 8:00 AM to 4:30 PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Our client is committed to providing a diverse and inclusive work environment. We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.