You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

The Healthcare Patient Greeter serves as the welcoming face and first point of contact for patients and visitors entering our medical facility. Operating in a fast-paced, high-volume environment, the Greeter is key to delivering a compassionate, efficient, and smooth arrival experience. This role focuses on warmly welcoming individuals, assisting patients with digital tablet self-check-in, directing patient flow, and ensuring safety and comfort throughout the waiting area.

Key Responsibilities

• Warmly greet every patient, visitor, and staff member upon arrival, establishing a welcoming, supportive, and professional environment.
• Proactively guide and assist patients through the digital tablet self-check-in process, helping troubleshoot basic technical issues or assisting individuals unfamiliar with touchscreen devices.
• Actively monitor and manage lobby and waiting room foot traffic to prevent congestion, reduce patient wait-time confusion, and optimize clinical throughput.
• Provide accurate directions and assistance to departments, clinics, elevators, restrooms, and amenities within the facility.
• Assist mobility-impaired patients by offering wheelchair assistance or escorting them to their destination when needed.
• Serve as a communication bridge between patients and front-desk/clinical registration staff, escalating urgent concerns or special needs promptly.
• Maintain an orderly, clean, and safe reception environment, monitoring for potential hazards or safety concerns.

Qualifications

• High School Diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration, hospitality, or related fields preferred.
• Proficiency with digital tablets (iOS/Android), basic touchscreen technology, and willingness to learn healthcare check-in software.
• Excellent interpersonal, verbal communication, and active listening skills with strong empathy and patience.
• Bilingual capabilities (e.g., English/Spanish) are highly desirable.

Experience

• Minimum 1 year of customer service, hospitality, front-desk, or healthcare patient-facing experience preferred.

Additional Requirements

• Ability to stand, walk, and remain active on your feet for prolonged periods (up to 8–10 hours per shift).
• Ability to push wheelchairs and assist patients with light physical transfers or movement as necessary.
• Ability to stay calm, clear-headed, and courteous in a high-volume, dynamic healthcare setting.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Employment is subject to compliance with all state and federal regulations, policies and procedures as well as the employer's policies and procedures.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.