You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an experienced Information Associate. The primary responsibilities of this role include medical record retrieval and digital indexing, release of information and privacy compliance, as well as supporting patient and operational workflows. The ideal candidate will play an integral role in ensuring patient data is handled efficiently and securely to support clinical operations.

Key Responsibilities

• Track, locate, and retrieve electronic and physical health records for patient appointments and provider requests.
• Sort and index incoming medical documents into the correct electronic health record (EHR) charts.
• Verify patient identifiers and provider sign-offs on incoming reports before scanning into the EHR.
• Process clinical diagnostic records and pair them with appropriate outstanding orders.
• Review and process Authorization for Release of Information forms ensuring compliance with HIPAA regulations.
• Assist visitors and callers, guiding them through release paperwork and addressing their queries.
• Process prescription refill requests and support patient digital workflows.
• Manage daily administrative tasks, including sorting mail and managing digital fax queues.
• Collaborate with clinical care teams to support patient-centered care initiatives.

Qualifications

• Strong working knowledge of HIPAA privacy guidelines and state medical record disclosure laws.
• Proficiency with electronic health record (EHR) systems and document scanning technologies.
• Reliable transportation for business-related movement between service sites.
• Excellent written and verbal communication skills with a focus on customer service and patient privacy.
• Strong analytical capabilities and judgment in evaluating complex record requests.

Experience

• Preferred experience with Electronic Health Record (EHR) systems and medical records in a community health center.

Skills

• Proficiency in standard medical terminology and Microsoft Office software.
• Excellent interpersonal and communication skills.
• Ability to interact empathetically with diverse cultural and socioeconomic backgrounds.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans, eligibility varies based on employment).
• 401k (Eligible after 6 consecutive months on assignment).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix Staffing Solutions, Inc. is an Equal Opportunity Employer. Medix does not discriminate on the basis of race, religion, sex, age, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected status.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.