You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Referral Specialist to manage patient referrals, schedule appointments, and ensure efficient communication between patients and healthcare providers. The primary focus is on improving patient care through effective scheduling and referral management.

Key Responsibilities

• Answer 10-20 faxes with patient referrals through entire process to schedule appointments.
• Review, process, and track incoming medical referrals to clear high-priority backlogs.
• Register new patients and collect accurate medical histories using standardized intake forms.
• Request medical records, verify insurance eligibility, and collect cash-pay authorizations when needed.
• Schedule new consultations and follow-up appointments across multiple provider schedules.
• Efficiently navigate dual EMR systems (Athena and Prognocis) and utilize Updox for electronic faxing and document indexing.
• Return all patient voicemails and internal portal messages within 48 hours.
• Assist with basic clinic opening and closing procedures to maintain office security.
• Once trained, manage patient communications by answering and making 10-20 calls daily.

Qualifications

• Prior experience processing medical referrals, verifying insurance, and scheduling in a medical office setting.
• Proven track record of handling high-volume patient phone calls with high customer satisfaction.
• Exceptional punctuality, reliability, and dedicated team-first mentality.
• Strong familiarity with insurance requirements and medical record request workflows.

Skills

• Direct experience with AthenaHealth or Prognocis EMR software highly preferred.
• Experience with Updox electronic faxing and indexing systems.
• Strong communication skills with a focus on empathy, active listening, and problem-solving.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Medix requires that all employees adhere to company guidelines and legal requirements, including compliance with state and federal employment laws.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.