You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a Patient Financial Counselor responsible for identifying and screening hospital patients who may qualify for State, County, or Federal financial assistance programs. The role involves conducting in-person screenings, assisting patients with the application process, documenting all activity accurately, and maintaining communication regarding application status.

Key Responsibilities

• Review hospital census reports and referral sources to identify patients who may qualify for financial assistance.
• Conduct eligibility screenings for assistance programs.
• Complete face-to-face screenings with patients at the bedside or in the Emergency Room when possible.
• Initiate and assist with eligibility applications for appropriate assistance programs or agencies.
• Introduce patients to available services and explain ongoing support during the eligibility process.
• Coordinate transitions to ensure continuity of service and a positive patient experience.
• Review hospital systems for available patient and account information.
• Contact patients by telephone when an in-person screening cannot be completed.
• Document screening results, patient information, referrals, and application status.
• Identify self-pay accounts and update accounts with accepted assistance programs.
• Conduct field-based activities, including home visits, when required.
• Provide updates and reports regarding screening activity and patient status.
• Maintain confidentiality and protect patient information per privacy and data security requirements.
• Meet established productivity, quality, and performance benchmarks.
• Comply with all applicable laws, regulatory requirements, and security policies.
• Perform additional duties and responsibilities as required.

Qualifications

• 1–3 years of experience in medical billing, coding, healthcare eligibility, or a related field preferred.
• Experience in customer service or patient-facing environments preferred.
• Basic computer proficiency and ability to navigate multiple systems.
• Ability to clearly explain financial and eligibility information to patients.
• Strong customer service skills.
• Demonstrated empathy when working with patients with financial challenges.
• Ability to manage multiple accounts and inquiries efficiently.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced hospital environment.

Additional Requirements

• Schedule: Monday to Friday, 11am-7:30pm.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.