You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated and efficient Medical Scheduler to manage the scheduling of patient appointments, verify insurance details, and maintain accurate patient records. The ideal candidate will excel in delivering outstanding customer service while ensuring a smooth and empathetic communication process with patients.

Responsibilities / Job Duties

• Answer a high volume of inbound patient calls in a professional and empathetic manner.
• Schedule new and follow-up appointments while gathering all necessary clinical information.
• Ask detailed questions to determine the purpose of the visit, including any recent imaging, testing, or procedures completed.
• Verify insurance eligibility and ensure required authorizations are obtained prior to appointments.
• Accurately document detailed appointment notes so providers have the appropriate clinical context before each visit.
• Coordinate appointments while ensuring all required documentation and authorizations are in place.
• Provide outstanding customer service to patients and families, demonstrating empathy and patience during every interaction.

Minimum Education and Experience Qualification Requirements

Qualifications

• 1–3 years of medical scheduling or patient care coordination experience.
• Previous experience in a high-volume medical office.
• Strong appointment scheduling experience required.
• Knowledge of insurance verification, eligibility, and prior authorizations.
• Excellent documentation and note-taking skills with exceptional attention to detail.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.

Experience

• 1–3 years of medical scheduling or patient care coordination experience.
• Previous experience in a high-volume medical office.

Skills

• Strong appointment scheduling experience.
• Knowledge of insurance verification, eligibility, and prior authorizations.
• Excellent documentation and note-taking skills with exceptional attention to detail.
• Strong communication and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.

Schedule / Shift

M-F, 8-5

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.