You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a skilled Customer Service Associate to join their team and support the technical infrastructure related to Epic technologies. This role involves developing, testing, maintaining, installing, and deploying Epic technologies, and providing consulting services to development teams.
Key Responsibilities
- Developing and applying technical expertise on Epic technical team.
- Supporting technologies, systems, networks, data architectures, and capacity planning.
- Managing system performance and configuration.
- Maintaining and promoting Epic architectures and hardware/software components.
- Consulting with Epic application development teams regarding technology standards.
Qualifications
- Bachelor's Degree preferred.
- Minimum of 5 years of experience in information technology.
- Epic ECSA certification required.
- Experience with PowerShell, VMware, Citrix, Windows Server Management, and scripting/programming.
- Understanding of operating system concepts.
Skills
- Technical Skills: Networking, Interconnect, System Pulse, Business Continuity, Access EPS, System Performance Analytics, My Chart, Care Everywhere, EpicCare Link, Hyperspace Client, Capacity Management.
- Soft Skills: Analytical, problem-solving, communication, customer service, and time management.
Certifications
- Current Epic ECSA certification
- Additional Certifications: Microsoft MCSA, Microsoft MCP, Microsoft MCTS, Citrix CCA-V, Citrix CCA-N, VMware VCP-DCV, VMware VCP-DTM, CompTIA Server+
Additional Requirements
- Ability to work day shifts.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
The candidate must comply with all state and federal regulations concerning employment practices.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our IT and EHR division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing confidential information, potential exposure to personally identifiable information and/or HIPAA records and information, access to work stations for other staff, access to login credentials for protected technical equipment and software, unrestricted access to company software and programs. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
