You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Front Office Manager to ensure a seamless patient experience. This role involves critical administrative and patient-facing responsibilities, including eligibility verification, payment collection, appointment scheduling, and supporting patients with digital paperwork, all while maintaining excellent customer service.
Responsibilities / Job Duties
- Ensure patient eligibility is checked and information is correct, especially for new patients.
- Collect copays and outstanding balances.
- Scan in images and patient documentation.
- Process patient check-outs efficiently.
- Schedule new appointments.
- Rotate as a floater, providing direct support to patients in the waiting room to complete digital paperwork.
- Ensure PCP letters are sent out and all necessary authorizations are completed.
- Verify that patients have registered through Phreesia and assist with data entry on tablets if information is incomplete.
Minimum Education and Experience Qualification Requirements
Qualifications
- Strong knowledge of various insurance plans and ability to differentiate between them.
- Proficiency with Aprima and Phreesia software.
- Possesses a great disposition and excellent customer service skills.
- Detail-oriented and proactive professional.
- Willingness to assist wherever needed, demonstrating a team player attitude.
Experience
- At least 1 solid year of healthcare experience (excluding dental/vision).
- Experience in a high-volume medical office environment is highly preferred.
- Experience in a busy medical practice is preferred.
Skills
- Technical skills: Aprima and Phreesia software proficiency.
- Soft skills: Excellent customer service, great disposition, detail-oriented, proactive, strong team player.
Additional Requirements
- Ability to float to other nearby locations occasionally (happens rarely).
- Consistent and reliable attendance is crucial.
Schedule / Shift
Monday - Friday, 8 AM - 5 PM
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
