You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking an Operations Supervisor to oversee the preparation and delivery of quotes, financial analyses, and proposals. This position involves coaching and supervising a team of 10+ Analysts, ensuring adherence to processes, and communicating turnaround time expectations with the Sales team.

Key Responsibilities

• Oversee the preparation and delivery of quotes, financial analyses, and proposals.
• Coach and supervise a team of 10+ Analysts, ensuring they follow prescribed processes.
• Diligently monitor proposal turnaround times and communicate expectations with the Sales team.
• Identify areas of inefficiency in Analysts' processes and quickly correct them.
• Triage proposal requests equitably across the team of Analysts.
• Resolve issues and prioritize proposal requests that have tight deadlines.
• Surface opportunities to leadership for improving proposal content, layout, and style.
• Manage data entry and critical quoting metrics in Salesforce.
• Define necessary materials for quoting and renewal processes, ensuring they are up-to-date.
• Demonstrate commitment to core competencies: being authentic, curious, creative, empathetic, and outcome-oriented.

Qualifications

• Bachelor’s degree.
• 4+ years of relevant experience in health insurance operations, underwriting, or proposal development in the health benefits industry.
• 2+ years of experience supervising and coaching a team.
• 1+ years of experience identifying and shaping practices and processes.

Skills

• Proficient in Excel, including pivot tables, macros, functions, and vlookups.
• Strong internal customer-service skills.
• Excellent written and verbal communication skills.
• Highly organized with a strong attention to detail.
• Resourceful, driven, and resilient attitude.
• Ability to meet deadlines and ensure on-time delivery of work.

Additional Requirements

• Work Schedule: Monday to Friday, 8 AM to 5 PM.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

• Medix is an equal opportunity employer and maintains a policy of non-discrimination with respect to all employees and applicants for employment.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients