Job Title: Care Coordinator / Referral Specialist
Position Type: Full-Time, Contract-to-Hire
Location: On-site (Charlotte, NC area)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Pay Range: $20.00 – $22.00 / hour
Position Overview
We are seeking an empathetic, detail-oriented, and organized Care Coordinator / Referral Specialist to join a rapidly growing, senior-focused healthcare provider. This role serves as the critical bridge between senior members, internal clinical teams, and external specialists to ensure seamless, high-quality care.
This position is primarily administrative and phone-based (~60% member outreach, ~40% provider communication), with occasional face-to-face member interaction at the clinic. It is ideal for a proactive professional who thrives on solving logistical barriers, building rapport with elderly patients and their families, and managing complex referral pipelines.
Key Responsibilities
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Specialist & Outreach Coordination: Manage high-volume outbound and inbound calls to coordinate specialist appointments (e.g., Cardiology, Oncology) and remind members of preventive care screenings.
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Patient Navigation & Support: Act as a primary point of contact for members and families, addressing care plan questions, addressing transportation or language barriers, and guiding them through the healthcare system.
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Interdisciplinary Collaboration: Partner closely with Nurse Care Managers, Social Workers, and clinic staff to close care gaps and track post-appointment feedback/notes from external provider offices.
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Referral Management & Documentation: Obtain insurance authorizations, submit external referrals, and maintain accurate EMR records in compliance with HIPAA guidelines.
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Care Plan Monitoring: Monitor ongoing progress on care goals, ensuring timely routine follow-up for medical equipment, supplies, and external consultations.
Qualifications & Skills
Required:
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Experience: Minimum 2 years of direct referral management, healthcare coordination, or surgery scheduling experience.
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Technical Knowledge: Proficiency in basic medical terminology, CPT/ICD-10 coding, EMR platforms (e.g., eCW), and Microsoft Office.
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Medicare & Insurance: Familiarity with Medicare criteria for medical supplies/equipment and insurance authorization workflows.
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Communication: Exceptional phone etiquette and patient-facing soft skills, with a compassionate, patient approach tailored to an older adult population.
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Efficiency: Strong computer skills with the ability to multi-task and manage high call volumes and referral tracking backlogs efficiently.
Preferred:
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Clinical/Admin Background: Prior experience as a Medical Assistant (MA), Licensed Practical Nurse (LPN), or Senior Administrative Coordinator in a primary care or specialty clinic.
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Education: High School Diploma required; Associate degree or coursework in healthcare management/allied health preferred.
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Bilingual Skills: Fluency in Spanish or other community-spoken languages is a plus.
Why Join Us?
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Mission-Driven Environment: Make a meaningful daily impact on the health, well-being, and independence of senior members.
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Career Growth: Be part of an expanding organization with potential for long-term career progression and direct-hire opportunities.
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Supportive Culture: Work within a collaborative clinic setting that celebrates wins and values the critical work of care coordination.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
