You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Patient Service Representative responsible for assisting with front desk operations in a healthcare setting. The primary goal of this position is to ensure efficient patient check-in/check-out, insurance verification, appointment scheduling, and provide exemplary customer service.

Key Responsibilities

• Register, check in, and check out patients while verifying demographics, insurance, and patient information.
• Collect copays, deductibles, coinsurance, and other patient balances; explain financial responsibilities and assistance options.
• Schedule new, follow-up, lab, and study appointments accurately and efficiently.
• Verify insurance eligibility, benefits, referrals, authorizations, and required documentation.
• Resolve registration, billing, referral, and order issues within work queues.
• Review and update patient information in the electronic medical record (EHR).
• Provide patients with pre-visit instructions, directions, and other appointment-related information.
• Promote MyChart enrollment and assist patients with required forms and questionnaires.
• Answer incoming calls and direct patients to the appropriate resources or departments.
• Communicate wait times, address patient concerns, and provide excellent customer service.
• Scan and upload outside records and documents into the medical record.
• Maintain patient confidentiality and follow HIPAA, Joint Commission, and other compliance standards.
• Balance daily cash, check, and credit card transactions and follow cash-handling procedures.
• Support clinic workflow, patient safety, quality initiatives, and process improvement efforts.
• Collaborate with clinical staff and team members to ensure a positive patient experience.
• Participate in required training, staff meetings, and other duties as assigned.

Qualifications

• 3 years of front desk experience in healthcare.
• EPIC experience is preferred.

Additional Requirements

• Monday-Friday 8:00am-4:45pm shift work.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

Employment subject to compliance with client requirements, such as background checks and drug screening as applicable. Equal opportunity employer.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.