You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

We are seeking an Experience Specialist on behalf of our client. The primary responsibilities include handling outbound and inbound calls, moving clients from engagement to engagement, and supporting customers in various tasks related to electronic health records and medical practice environments.

Key Responsibilities

• Conduct 25 outbound calls daily, potentially more, along with inbound call handling.
• Facilitate movement from engaged to further engagement with clients.
• Utilize Electronic Health Record (EHR) systems for scheduling and documentation.

Qualifications

• Hands-on Electronic Health Record (EHR) experience with understanding of scheduling and documentation integrity.
• Experience in care delivery or medical practice environments.
• Strong telephonic outreach skills and objection-handling capabilities.
• Residency within the local target market.
• Preferred experience: 2-3 years in the health plan industry, working with the elderly, and call center operations.
• Background as a Medical Assistant (MA), medical office experience, and experience in scheduling or intake roles.

Skills

• Proficient in Electronic Health Record (EHR) systems.
• Excellent communication and telephonic outreach skills.

Additional Requirements

• Standard working hours are 8:00 AM – 5:00 PM local market time.

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

All Medix employees must adhere to Covid-19 safety protocols and clients' health requirements. We are equal opportunity employers.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient’s residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.