You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a PSR Specialist responsible for providing exceptional customer service by managing patient intake and checkout processes while maintaining a high standard of administrative excellence. The role involves phone management, system and task management, and ensuring clinic upkeep and inventory accuracy.

Responsibilities / Job Duties

• First Impression Ambassador: Greet patients in a warm, friendly manner and manage the entire intake and checkout process.
• Phone Management: Handle a minimum of 25 calls per shift at lower-volume sites with a target of capping holds under 1 minute for a "warm transfer" to clinical providers.
• System & Task Management: Manage patient accounts in the EMR, enter membership leads into Salesforce, and actively work the task queue.
• Clinic Upkeep & Inventory: Keep the clinical space clean, check room inventory, restock supplies, and partner with the coordinator to reorder.
• Hotline & Escalation: Answer the medical hotline and escalate immediate patient issues or negative feedback to the dedicated member services team.

Skills

• Technical System Literacy: Ability to quickly learn and work within EMR systems, Salesforce, and task management queues.
• Administrative & Phone Excellence: Exceptional ability to manage and triage customers over the phone quickly.
• Structural Communication: Clear, articulate, and highly organized communication style.

Schedule / Shift

Shifts: 7a-3p (SM), 3p-11p (SM), (8a-8p weekends SM), 10a-6p (weekends BH).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

Required Employment / Compliance Language

This job posting is intended for qualified individuals in the state of California. Compliance with all applicable laws and regulations is expected.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.