You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.

Job Summary

Our client is seeking a dedicated Pharmacy Care Coordinator to manage high-volume inbound and outbound calls, supporting medication adherence, prescription refills, provider follow-ups, and member outreach within a fast-paced call center environment. This role requires strong multitasking abilities, proficiency in navigating multiple systems, and the capacity to deliver accurate information to members, providers, and clinical staff. Key responsibilities also include reviewing prescription claim documentation, handling escalated inquiries, and providing administrative support.

Key Responsibilities

• Manages high-volume inbound and outbound calls to support medication adherence, prescription refills, provider follow-ups, and member outreach in a fast-paced call center environment.
• Demonstrates strong multitasking skills, the ability to navigate multiple systems, and delivers accurate information to members, providers, and clinical staff.
• Reviews prescription claim documentation, handles escalated inquiries across various communication channels, translates prescriber notes, and supports Medicare drug-related issues.
• Provides administrative support and participates in quality improvement initiatives.
• Maintains strong customer service, professionalism, organizational skills, and strict adherence to HIPAA and compliance policies.

Qualifications

• Experience working for a healthcare organization or pharmacy.
• Ability to multitask and navigate multiple systems effectively.
• Strong customer service, professionalism, and organizational skills.
• Strict adherence to HIPAA and compliance policies.

Experience

• Experience working for a healthcare organization or pharmacy.
• Call Center experience performing approximately 70 calls a day (Preferred).

Skills

• Multitasking
• Customer Service
• Professionalism
• Organizational Skills
• HIPAA Compliance
• Microsoft Office products (Preferred)

Education

• High School Diploma or GED.

Additional Requirements

• Schedule: Monday - Friday, 10:00 AM to 7:00 PM.
• Occasional Saturdays, 9:00 AM to 6:00 PM.
• Texas Registered Pharmacy Technician (Preferred).

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

Medix Overview:

With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.

Any required state or Joint Commission training is compensated at the state or local minimum wage rate.

^*As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients