Front Desk Scheduler

Job Summary

We are seeking a detail-oriented and customer-focused Front Desk Scheduler to join a fast-paced medical practice. In this role, you will serve as a primary point of contact for patients, handling high-volume inbound scheduling inquiries, updating electronic medical records (EMR), and coordinating patient appointments across multiple provider schedules. The ideal candidate thrives in a busy clinical environment, demonstrates exceptional communication skills, and maintains a high standard of accuracy and professionalism under strict productivity expectations.

• Job Type: Full-time (40 hours/week)

• Schedule: Monday – Friday, day shift (Flexibility between 7:45 AM – 5:00 PM)

• Work Location: On-site (Flemington, NJ)

Key Responsibilities

• Call Management & Scheduling: Answer and manage 200+ inbound calls daily in a fast-paced medical environment. Schedule, reschedule, and cancel patient appointments according to provider availability, office guidelines, and specialty workflows.

• Patient Access & Data Entry: Obtain, verify, and update patient demographic, insurance, and contact information. Accurately document all patient interactions within the EMR/practice management system.

• Care Coordination: Review provider schedules to maximize clinical efficiency and minimize gaps. Communicate appointment instructions, preparation requirements, and follow-up guidelines clearly to patients.

• Patient Experience & Escalation: Address general inquiries professionally and deliver excellent customer service. Promptly escalate clinical questions or complex patient concerns to the appropriate department or clinical lead.

• Interdepartmental Collaboration: Work closely with providers, nursing staff, and front-office personnel to maintain smooth patient flow and office operations.

• Compliance & Administration: Maintain strict patient confidentiality and adhere to HIPAA standards, privacy regulations, and organizational policies at all times. Perform basic administrative and clerical duties as assigned.

Required Qualifications

• Experience: Minimum of 1+ years of experience working in a medical office, clinic, or healthcare setting.

• Technical Skills: Strong data entry skills with high accuracy and attention to detail. Comfort navigating Electronic Medical Record (EMR) and practice management systems.

• Core Competencies:

   

  • Proven ability to manage high-volume inbound calls while maintaining accuracy and composure.

  • Excellent verbal and written communication skills.

  • Strong customer service, interpersonal, and multitasking abilities.

• Knowledge: Fundamental understanding of medical terminology, healthcare office workflows, and HIPAA guidelines.

• Attributes: Dependable, well-organized, and effective at working both independently and collaboratively within a team.

Preferred Qualifications

• Experience with NextGen EMR or similar practice management systems.

• Background in high-volume medical call centers, specialty practices, multi-provider clinics, or patient registration roles.

• Familiarity with demographic/insurance verification processes, provider template structures, and specialty scheduling workflows.

^*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

^*As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.