You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a dedicated Medical Front Desk Specialist to serve as the Facility Administrator for a multi-specialty healthcare clinic. The role focuses on ensuring smooth front office operations, welcoming patients, managing the reception area, scheduling appointments, and supporting care teams with administrative needs while maintaining a professional and patient-centered clinic environment.
Key Responsibilities
- Welcome and check-in patients for all clinic services, ensuring a professional and compassionate patient experience.
- Maintain a clean, organized, and welcoming front office and lobby area.
- Assist patients with completing necessary forms and maintain confidentiality in compliance with HIPAA.
- Schedule, confirm, and reschedule appointments for multiple specialties and manage referrals and follow-ups.
- Answer multi-line phones, screen and route calls, and manage inbound requests as per clinic protocol.
Qualifications
- 2 years of experience in healthcare administration.
- Strong patient service skills.
- Empathy and ability to support patients navigating recovery.
- Previous exposure to Mental Health, Substance Abuse, and Integrated care is preferred.
Schedule/Shift
Monday through Friday with varying hours each day, amounting to 32-36 hours per week:
- Monday: 8:30 AM – 5:00 PM
- Tuesday: 6:30 AM – 3:00 PM
- Wednesday: 9:30 AM – 6:00 PM
- Thursday: 8:30 AM – 5:00 PM
- Friday: Half-day / telemedicine coverage initially while volume builds
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Our client is committed to ensuring a safe and compliant working environment for all employees, adhering to all state and federal employment regulations.
*We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we’re dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
Any required state or Joint Commission training is compensated at the state or local minimum wage rate.
*As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
